Operational Team Lead-Home Healthcare

The Operational Manager will oversee the day-to-day operations of the agency, ensuring compliance, staffing efficiency, client satisfaction, and administrative accountability. This role reports directly to the Director and is responsible for ensuring systems run smoothly with constant oversight. In charge of all aspects of the agency daily operations as a team. Must have at least 4 plus years in Homecare or Healthcare industry, 3 years Operational management experience. MUST HAVE EXPERIENCE WITH AXISCARE SYSTEM AND HOME CARE.


Key Responsibilities:
Operations & Team Oversight

Supervise schedulers, HR/onboarding staff, and administrative personnel

Conduct daily morning check-ins and end-of-day recap meetings

Track census, new client intakes, and caregiver onboarding progress

Monitor client satisfaction and resolve operational concerns

Staffing & Scheduling

Oversee caregiver staffing and coverage

Assist with resolving call-outs and scheduling gaps

Ensure proper documentation is submitted and filed timely

Compliance & Documentation

Monitor medical records compliance

Ensure onboarding files are complete and audit-ready

Track i ---------- reports, grievances, and quality assurance measures

Reporting & Communication

Provide daily operational briefs to the Director

Maintain dashboards for census, staffing ratios, and new hires

Identify workflow inefficiencies and implement solutions

Qualifications

Create and manage new systems and solutions base of the needs of the business, social media and CRM knowledge.

Strong leadership and team management skills

Experience with caregiver scheduling systems

Knowledge of Medicaid/Private Pay home care processes preferred

Organized, detail-oriented, and solution-focused

Comfortable working independently in a fully remote environment

Preferred Skills

Experience with AXISCARE is a must!

HR and onboarding management experience


Strong communication and problem-solving skills