Customer Support Virtual Assistant - 10 hrs/week

-About the role
We’re hiring a reliable, detail-oriented Customer Support VA to help us keep up with customer emails. This is a part-time role (up to ~10 hours/week) and will be mostly replying to customers via email. We need someone proactive, consistent, and able to follow instructions carefully.

-Hours
• Flexible schedule
• You’ll be assigned a daily/weekly workload and expected to respond within agreed turnaround times

-Main tasks
• Respond to customer inquiries via email (order questions, basic troubleshooting, shipping updates, etc.)
• Update/order notes and customer details when needed
• Escalate unusual or sensitive cases to our team lead using clear summaries

-Requirements
• Excellent written English (clear, friendly, professional)
• Prior experience in customer support (e-commerce preferred)
• Stable internet connection (backup strongly preferred)
• Comfortable using tools like: Gmail / Helpdesk tools (e.g., Gorgias/Zendesk) / Shopify (or willing to learn fast)
• Strong attention to detail — you follow instructions exactly

-Perks
• Fully remote
• Flexible time off (with notice)
• Performance-based bonuses/raises over time
• Long-term opportunity if it’s a great fit

-Pay
• $5 USD/hour
• ~10 hours/week to start (potential to increase later)

-How to apply (important, follow exactly)
Send a message including only the following:

1. A short intro (max 75 words): who you are + relevant customer support experience.
2. Answer this in 2–4 sentences: How do you handle an upset customer who demands a refund?
3. Your availability: What days/times you can work each week + your time zone.

Do not include anything else. Applications that add extra info, links, attachments, or long messages will be ignored.
If shortlisted, you’ll be asked to complete a short unpaid email-reply test (15–20 minutes), then a quick interview.