Virtual Assistant / Customer Service Representative (Healthcare Practice)

Virtual Assistant / Customer Service Representative (Healthcare Practice)

???? IMPORTANT: To be considered, include the word *“Well-being”* in your application title. Applications without this will not be reviewed.

**About Us**

We are a small mental health group practice in the U.S. seeking a reliable, professional Virtual Assistant based in the Philippines to help manage our client calls and scheduling. This role is ideal for someone who is organized, detail-oriented, and comfortable working in a healthcare setting.

**Responsibilities:**

* Answer incoming calls and return missed calls professionally
* Schedule, reschedule, and manage appointments for multiple therapists
* Call clients 24 hours before appointments to remind them of sessions and no-show fees
* Verify client insurance information and enter clients into our online portal
* Email the supervisor details of all new clients
* Send end-of-day reports with all appointment confirmations
* Perform additional administrative tasks as assigned

**Requirements:**

* Fluent or near-fluent spoken and written English (clear phone communication is required)
* Prior experience in customer service, call handling, or virtual assistance
* Strong organizational and multitasking skills
* Reliable internet connection and quiet workspace
* Familiarity with scheduling systems and basic tech tools (training provided)
* Professional, warm, and compassionate communication style (healthcare experience is a plus)

**Schedule:**

**Monday–Friday, 9:00 AM – 5:00 PM Eastern Standard Time (New York Time)**

**Compensation:**

**$350–$400 USD per month** (depending on experience and performance)

**How to Apply:**

Please submit:

1. A brief introduction about yourself
2. Your relevant experience
3. Your English proficiency level
4. Your internet speed and workspace setup
5. The code word **“Well-being”** in your application title