Customer Service Representative; Logistics Experience

Are you our next Customer Service Champion?

Please note: Minimum 12 months experience in a CS role within the Logistics/Transport Industry is A MUST.
Do not apply unless you possess this experience.

Customer Service Support 8.30am to 5.30pm (AEST) 
**Note Time Zone listed is; Australian Eastern Standard Time.

Full Time Work from home opportunity in a Customer Service Representative Role with our dynamic, connected & diverse team & be well rewarded.

The role is best suited to a motivated individual, self starter and capable of working with limited supervision. This is a fast paced industry and you will be required to problem solve, prioritise, multi-task and work with minimal supervision whilst using your initiative.

About Us;
We are a well respected Australian company re-known for our excellence in freight management. With a supportive management team and effective communication we will assist you to strive for excellence. Laptop, headsets provided and monthly internet will also be paid for.

The successful applicant should possess the following skills;
- A minimum of 12 months experience in a CS Role in the Transport/Freight and Logistics industry
• A passion for Customer Service – This is NOT a sales role!
• Work in a small focused and supportive team
• Strong English communication skills, both written and verbal – a must
• High attention to detail
• Skills in MS Office Suite (with Advanced Excel Skills)
• Dispute resolution skills
• Independent work ethic with the ability to work unsupervised
• The ability to work with time limits and meet customer demands
• Must be able to prioritise and keep track of important customer requests
• Transport industry experience not essential but an advantage

Job Description;
• Booking transport and courier jobs
• Track and Trace of customers' freight
• Accurate and timely completion of daily and end of month reporting to clients
• Liaising with clients both via email and phone
• Providing quotes
• Generating transport pick ups online and manifesting shipments
• Handling all customer queries both via email and telephone
• Ensuring on time deliveries

If you think you may be our next CS Champion then we would love to hear from you.

Please express your interest and send your resume today along with a video screening introducing yourself to be considered for an interview.