Dispute Manager (Shopify Dropshipping – Chargebacks & Risk Management)

We are looking for an experienced **Dispute Manager** to handle chargebacks and dispute operations for our growing Shopify dropshipping stores. This role requires someone proactive, detail-oriented, and experienced in managing high dispute volumes within e-commerce.

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### ???? **Responsibilities**

* Manage and monitor all Shopify chargebacks and disputes on a daily basis
* Submit and manage evidence using **Disputifier** and/or ** ---------- **
* Contact customers after each chargeback and offer a refund if they agree to withdraw the dispute
* Maintain accurate daily tracking inside a shared sheet and report progress back to management
* Collect and organize order details, tracking proof, and customer communication history
* Follow up on dispute outcomes and ensure proper documentation

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### ???? **Requirements**

* Previous experience working as a Dispute Manager for a **dropshipping store**
* Strong knowledge of **Shopify chargebacks**
* Experience with **PayPal**, **Airwallex**, or similar payment providers
* Hands-on experience with **Disputifier** or ** ---------- **
* Proactive mindset — you don’t wait for instructions, you solve problems
* Strong written English for professional customer communication
* Highly organized and consistent with daily reporting

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### ???? **What We Offer**

* Long-term collaboration opportunity
* Fast-growing Shopify environment
* Clear communication and autonomy in your role
* Ability to improve and optimize dispute processes

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### ???? **How to Apply**

Send us your previous experience, tools you’ve used, and results you achieved with dispute management. Include the word **apple** somewhere in your application so we know you carefully read the full job post.