Virtual Assistant – Calls, Lead Management & CRM (Plumbing & Car Detailing)

About Us

We operate multiple service-based businesses in the U.S., including a plumbing company (Plumber True Services) and several car detailing companies. We are looking for a reliable virtual assistant to help manage incoming calls, track leads, and keep our systems organized.

Responsibilities

Answer incoming phone calls for our plumbing and car detailing businesses

Speak professionally with customers and gather job details

Log every lead into a Google Sheet with accurate information, including:

Customer name and contact info

Type of service

Revenue

Profit

Amount paid to plumber or detailer

Update and maintain our CRM with new and existing leads

Ensure all information is accurate and updated daily

Follow clear call scripts and internal instructions

Requirements

Excellent spoken and written English

Comfortable answering phone calls and speaking with customers

Strong attention to detail

Experience with Google Sheets

Experience using a CRM (any CRM is fine; training will be provided)

Reliable internet connection and quiet workspace

Prior experience as a virtual assistant or call-handling role is a plus

Nice to Have

Experience working with home service businesses (plumbing, HVAC, detailing, etc.)

Ability to work independently and stay organized without constant supervision

What We Offer

Long-term, stable work

Clear processes and training

Opportunity to grow with the company

On-time payments

How to Apply

Please apply with:

A short introduction about yourself (AUDIO RECORDING PLEASE)

Your experience handling phone calls or customer service

Your internet speed

Your availability (days and hours)