Ecommerce Operations & Support Specialist

Role Overview
Level Up Desks is seeking a detail-oriented Ecommerce Operations & Support Specialist to manage the end-to-end "health" of our online store. You will be the primary engine behind our digital storefront—handling everything from high-quality product merchandising and inventory audits to providing exceptional support to our customers.

Your goal is to ensure that ---------- is always accurate, visually premium, and highly responsive to shopper needs.

Key Responsibilities
1. Digital Merchandising & Catalog Management
New Product Onboarding: Upload and optimize new products from supplier feeds, ensuring titles, SEO meta-tags, and descriptions align with the Level Up Desks brand.

Inventory & Product Audits: Regularly audit the site to identify and remove/archive discontinued or long-term out-of-stock items.

Pricing Integrity: Conduct routine audits to ensure all pricing is accurate, competitive, and compliant with supplier MAP (Minimum Advertised Price) policies.

Visual Standards: Ensure all product imagery, assembly manuals, and variant selections (finishes, sizes) are correctly displayed and functional.

2. Customer Success & Sales Support
Inquiry Management: Act as the first point of contact for customer emails and chats regarding product specifications, shipping lead times, and order status.

Order Resolution: Proactively communicate with customers regarding any supplier delays or stock issues.

Brand Voice: Maintain a professional, helpful, and "ergonomics-expert" tone in all communications.

3. Site Health & Maintenance
Technical QA: Perform regular site walkthroughs to identify and fix broken links, 404 errors from removed products, or mobile display glitches.

App Oversight: Monitor the performance of site apps (reviews, upsells, etc.) to ensure they are contributing to a seamless user experience.

Qualifications & Skills
Ecommerce Proficiency: Proven experience managing the backend of platforms like Shopify (preferred) or BigCommerce.

Analytical Mindset: Comfortable working with supplier CSVs, Google Sheets, and data-heavy tasks without losing accuracy.

Copywriting Skills: Ability to turn dry manufacturer specs into compelling, benefit-driven product descriptions.

Communication: Exceptional written English and the ability to manage customer expectations with empathy and clarity.

Reliability: As an outsourced partner, you must be highly organized and capable of managing your workflow autonomously.