HOMECARE - VIRTUAL ASSISTANT

1. Recruiting
Drive the full-cycle recruiting process for caregivers: sourcing, screening, interviewing,
onboarding, and credential verification.
Maintain a predictable, always-on recruiting funnel aligned with the franchise’s weekly hiring
targets and upcoming client demand.
Build strong talent pipelines through job boards, social media, referrals, and community
channels.
Ensure all candidates meet standards for professionalism, skill level, required documentation,
and compliance.
Ensure timely completion of onboarding documents, background checks, credential files, and all
care-industry compliance requirements.
Collaborate with franchise leadership to write compelling job ads that attract high-quality
caregivers while managing sourcing costs.
Track recruiting KPIs (applications, interviews, offers, hires, cost per hire, onboarding speed,
30/60/90-day retention).
Maintain accurate workflow updates in the Applicant Tracking System (ATS).
2. Scheduling
Manage the entire scheduling function, ensuring shifts are filled with the right caregivers based
on skill, consistency, and client needs.
Maintain schedule stability by minimizing caregiver changes per client and proactively planning
backups.
Communicate professionally with clients regarding call-outs, emergencies, and schedule
adjustments.
Forecast availability gaps (vacations, PTO, caregiver turnover, schedule conflicts) and
communicate them early.
Ensure the franchise’s scheduling system remains clean, accurate, and updated at all times.
Match caregivers with clients based on continuity, skills, compatibility, and long-term fit.
Serve as a primary operational contact for caregivers and clients regarding schedule-related
matters.
Provide exceptional service by responding quickly, clearly, and professionally.
Escalate high-risk situations (caregiver issues, client dissatisfaction, conduct concerns) to
leadership immediately.
Maintain accurate caregiver availability, preferences, and qualifications in the scheduling system.
3. Back-Office & Operational Support
Provide general administrative, clerical, and operational support as the franchise launches and
grows.
Help implement systems, workflows, and operational structures from the ground up.
Maintain up-to-date records, logs, compliance tracking, caregiver files, and communication
documentation.
Assist with client intake preparation/calls, caregiver onboarding packets, and day-to-day back
office tasks as assigned.
Support payroll and billing preparation by ensuring schedule accuracy.
Partner with franchise leadership to provide KPIs, staffing insights, and operational
recommendations.
4. Team & Culture
Build strong relationships with caregivers to support satisfaction, retention, and accountability.
Maintain a positive, professional, problem-solving culture aligned with home-care best practices.
Enforce company policies regarding attendance, professionalism, and shift expectations.
Support compliance audits and documentation reviews.
5. Startup Mindset
Embrace a hands-on, “do everything” mindset during the early stages of the franchise operation.
Be adaptable, resourceful, and proactive as systems, processes, and workflows evolve.
Help establish structure, discipline, and efficiency within the office and care-delivery operations