Revenue Quality & Performance Lead- AUSTRALIA

We are a growing Australian telehealth company generating high volumes of booked discovery calls each week.
Our revenue depends on one thing:
Turning booked calls into attended calls — and attended calls into paid consultations.
We are looking for a Revenue Quality & Performance Lead to take ownership of our daily sales performance tracking, reporting systems, funnel accountability, and call quality oversight.
This is not a basic VA role.
This is a numbers-focused performance role with quality responsibility.
If you enjoy working inside dashboards, spotting patterns early, reviewing call performance, and holding systems accountable — this role will suit you.

Your Core Responsibility
Your job is to protect and improve our revenue funnel performance by ensuring daily visibility, accuracy, accountability, and quality control.
You will own the numbers behind:

Calls booked
Calls attended (show rate)
Conversion rate
Revenue generated
On-time dial performance
Cancellation and no-show trends
You will also ensure that discovery calls are conducted according to company standards and sales process guidelines.

Key Responsibilities
• Pull daily reports from Pipedrive CRM / VOIP
 • Maintain and improve Google Sheets dashboards
 • Track daily and weekly KPI performance
 • Identify performance gaps and unusual trends
 • Flag issues immediately to leadership
 • Analyse no-show and cancellation patterns
 • Conduct call quality checks to ensure scripts and process standards are followed
 • Review a sample of recorded calls daily/weekly to identify compliance gaps
 • Provide structured performance feedback summaries to leadership
 • Help implement performance accountability systems
This role is hands-on and execution-focused.
 You will work closely with leadership to ensure discipline and quality inside the revenue engine.

Required Experience
You must have:
• 3+ years working with a CRM system (Pipedrive preferred)
 • Strong Google Sheets or Excel skills (formulas, reporting, clean data structure)
 • Experience building KPI dashboards
 • Experience tracking sales or appointment performance metrics
 • Experience reviewing call recordings or monitoring sales quality (preferred)
 • Excellent written and verbal English
 • High attention to detail
 • Comfort working with numbers every day

Strongly Preferred
• Experience in appointment-based or high-volume sales businesses
 • Experience improving show rates or conversion rates
 • Experience conducting call quality audits
 • Experience working with Australian, UK or US businesses

Working Hours
30 hours per week
 Must overlap with Australian business hours (AEST)
 Opportunity to move to full-time for the right person.


How to Apply:
Please submit:
Your CV
A short 2–3 minute video answering:
What KPIs have you tracked in a sales or revenue funnel?
Describe a dashboard you built.
How did you identify under performance and what action was taken?
What CRM systems have you used?
Your expected monthly salary (AUD)
Applications without a video will not be considered.