Senior Experienced Project Manager & Call Handler (Property Maintenance & Renovations) – Remote Role

Hello :)

PLEASE READ CAREFULLY BEFORE APPLYING

We take great pride in our thorough and rigorous recruitment process. Please do NOT apply unless you have substantial experience working remotely in property maintenance and improvement – including handyman services, renovations, plumbing, and painting.

This is a fully remote position, and we are specifically looking for candidates who have previously worked remotely in this field.

We are not a property management company; we specialise in property maintenance. If you're unsure about the difference between the two, this role may not be the right fit for you. We need someone with extensive experience in maintenance, repairs, and refurbishments who understands the technical aspects of keeping properties in top condition and can effectively coordinate work from a remote setting.

Do you fit the role?
-Are you a highly experienced and skilled Project Manager (Maintenance Coordinator) with a passion for property maintenance and improvement?
- Do you have at least five years of remote work experience in this sector?
-Can you confidently handle client PHONE CALLS and manage communication professionally?
- Do you excel in time management, organisation, and remote team coordination?

If so, this could be a fantastic opportunity for you!

About Us
We are a well-respected property maintenance and improvement company based in London, UK. We focus on delivering high-quality services and take pride in our professionalism, attention to detail, and customer satisfaction.

Position Overview
We are looking for a Project Manager with at least five years of full-time remote experience in the property maintenance and improvement sector (covering renovations, plumbing, electrical, and handyman jobs). The ideal candidate will have a STRONG background in construction and renovation, with a very deep understanding of property maintenance challenges and solutions.

This role requires exceptional attention to detail, strong communication skills, and the ability to manage tasks efficiently from a remote setting.

Essential Requirements

1. Remote Experience
Minimum 2 years of experience in property maintenance and improvement, working remotely with construction or renovation companies. [PLEASE NOTE YOU MUST HAVE WORKED REMOTELY, WORKING FOR THE LOCAL MARKET IS NOT SUFFICIENT. ]
Experience in managing remote teams and coordinating jobs without being on-site.

2. Language & Communication
Fluent in spoken and written English, with a clear, neutral accent.

3. Job Management Systems & CRM
Proficiency in job management systems such as ServiceM8, ---------- , or similar.

4. Time Management & Administration
Ability to handle multiple tasks efficiently in a remote setting.

5. Telephone Skills
Exceptional phone skills for handling client inquiries, scheduling, and team coordination.

6. Initiative & Self-Motivation
Proactive and self-driven – someone who takes the initiative and continuously seeks process improvements.

7. Responsiveness & Urgency
Quick to respond to emails and phone calls, handling matters with a sense of urgency.
Comfortable with voice and video calls when required.

8. Quoting & Invoicing
Ability to prepare accurate quotes and invoices independently.

9. Note-Taking & Follow-Up
Excellent record-keeping – maintaining detailed notes on jobs, timesheets, and meetings, and ensuring timely follow-ups with customers and staff.

10. Staff Management
Experience in coordinating and managing field staff remotely.

11. Working Hours
8:00 AM – 5:30 PM GMT (UK Time) – you must be available during UK working hours.

Why Join Us?
-Work remotely with a reputable UK-based company.
- Join a passionate and professional team.
- Use your expertise to make a real impact.
- Be part of a company that values excellence, attention to detail, and high standards.

How to Apply
Please ONLY apply if you meet all the above requirements and have extensive experience in remote property maintenance coordination.

To apply:
1) Send your updated CV.
2) AT THE SAME TIME Record a short video (via Loom or Google Drive) explaining:

-Your relevant remote work experience.
-Why you are a great fit for this role. And how you can handle phone calls to make sales.


This ensures that only serious applicants who have read the job description carefully are considered.

Applications without a video will not be reviewed.


Only shortlisted candidates will be contacted.


In summary


This role requires strong sales abilities and the confidence to engage with new clients over the phone. You must have a proven track record in selling property maintenance services to new customers on the phone, as this is not an easy job.

Fluency in UK English is essential—you must be able to communicate clearly, understand client needs, and convince potential customers to use our services. While training will be provided, this role is not suitable for those who have never sold to brand-new customers or lack experience in converting inquiries into bookings.

In summary, we need someone who can handle calls exceptionally well, build trust with clients, and demonstrate strong technical knowledge of the property maintenance sector to guide them effectively.

We look forward to welcoming an exceptional remote Project Manager / Maintenance Coordinator to our team!