Customer Service Rep for Health Clinic

Join Australia’s leading telehealth clinic as our next Customer Service & Patient Experience Coordinator.

We’re looking for a warm, articulate professional who loves helping people and delivering exceptional service.
This full-time work-from-home, day-shift role is perfect for experienced customer support specialists with excellent English and a caring nature.

About the Role

Answer inbound calls and make outbound follow-ups with care, empathy, and professionalism
Respond to emails and messages from patients, guiding them through next steps
Manage appointments, confirmations, and reschedules using our CRM and scheduling platforms (Acuity, Pipedrive, Keap)
Run our Quality Control (QC) and retention processes to ensure records are accurate and complete
Support with credit control and follow-ups on outstanding payments in a kind, professional manner
Handle feedback and complaints with patience, empathy, and problem-solving focus
Coordinate with the clinical and support teams to ensure seamless patient care
Help maintain our training and SOP documentation for consistency and quality
Call patients to make sure they have all they needed and encourage them to continue to use our products and services

You’ll Love This Role If You…

Have a warm, confident phone manner and a genuine love for helping others
Can stay calm, professional, and kind — even with challenging patients
Take pride in delivering excellent customer service
Are highly organised, detail-oriented, and process-driven
Speak and write fluent English with a neutral or light accent (near-native fluency — C2 level)
Have experience working in customer support, healthcare, or wellness environments
Enjoy learning new systems and improving processes

Requirements

5+ years of experience in Customer Support / Patient Care / Call Centre / Admin
Excellent spoken and written English
Experience managing phone + email communications
Tech-confident — CRM or scheduling tools (Salesforce, Keap, Pipedrive, Acuity, Zendesk, etc.)
Quiet home office setup with reliable high-speed internet (essential)

Nice-to-Have

Experience in healthcare, wellness, or telehealth
Background in admin, quality control, or credit management
Experience supporting Australian or UK customers

What’s in It for You

Work-from-home stability with a respected Australian health brand
Warm, supportive team that values integrity and kindness
Structured onboarding and ongoing training
Real career growth — potential to progress into Operations or Team Lead roles
The chance to make a genuine difference in people’s lives every day

How to Apply

Apply via OnlineJobs.ph

Include “Patient Experience – TLRC” in your subject line
Record a 1-minute video introduction (Loom or MP4) telling us:
Who you are and your background
What you love about helping people
A time you turned a difficult customer into a happy one
Attach your CV and speed test result ( ---------- )