Customer Support Specialist

About Us

At DLT, we optimize the customer–agent relationship for maximum efficiency and effectiveness, driving measurable growth and increasing revenue for our agents. With over 16 years in business, we’ve built a reputation for raising the service standard in the freight industry. Our “Dream Team” supports independent freight agents by handling the back-office work so they can focus on what they do best—growing their business.

The Role

As a Customer Support Specialist (CSS), you’ll be the backbone of our agent support system. You’ll manage quoting, booking, tracking, and customer communication while ensuring every shipment moves smoothly. You’ll play a direct role in protecting revenue for our agents and delivering exceptional customer service that sets us apart.

Key Responsibilities

Manage shipment lifecycle from quote to delivery

Provide timely, professional communication with agents, carriers, and customers

Proactively track and trace shipments, resolving exceptions quickly

Audit and resolve billing or invoicing discrepancies

Document processes and follow SOPs to maintain high service standards

Collaborate with your team lead and fellow Dream Tea ---------- mbers to support agent growth

What We’re Looking For:

Experience: 1–3 years in LTL logistics, freight, or transportation REQUIRED

Skills: Strong communication, attention to detail, ability to multitask

Mindset: Agent-centered thinking, problem solver, thrives in a fast-paced environment

Tech: Proficient in transportation management systems (TMS), email, and Microsoft/Google Workspace tools

Culture Fit: Team player who values professionalism, accountability, and growth

Why Join DLT?

Remote-first work environment

Supportive leadership and collaborative team culture

Opportunity to learn, grow, and advance within a scaling company

Competitive pay and performance-based bonuses

Be part of a company that values partnership, excellence, and innovation in the logistics industry