Customer Service Representative with Experience in Fashion Dropshipping

We are a fast growing women’s fashion dropshipping brand and are looking for a high-level Customer Service Representative who can take ownership, think independently, and grow with the business.

This is not a basic “reply to emails” role. We’re looking for someone who understands fashion dropshipping, customer psychology, and long term brand building.

Key Responsibilities:
- Handle customer support emails professionally and efficiently
- Manage refunds, returns, and order issues
- Perform strong follow ups until each case is fully resolved
- Use email labels and internal systems to stay organized
- Identify recurring issues and suggest improvements
- Communicate clearly with the team and provide daily updates

Requirements (MUST-HAVES)
- Proven experience with fashion dropshipping stores (required)
- Available 5 days per week (flexible hours, but consistent coverage)
- Strong written English
- Ability to think outside the box and solve problems independently
- Organized, detail oriented, and reliable
- Comfortable handling high email volume in a fast-growing store
- Experience using email labels and structured inbox management
- Able to work with AI

What We’re Looking For
- An A player mindset (ownership, accountability, consistency)
- Someone who goes beyond and delivers quality work every day
- Someone who understands that great customer service builds long-term trust
- Wants to grow with the company

To confirm you’ve read this post at least halfway, please start your application with the word “Blueberry”. Applications without this will not be considered.

Why Join Us
- Fast growing fashion brand
- Long term opportunity
- Room to grow into a senior or lead role
- Work with a team that values quality and initiative