HCM & Workforce Technology Trainer

Career Opportunity: HCM & Workforce Technology Trainer

Location: Eastwood, Quezon City, Philippines
Job Requirements
The Ideal Profile:
* Education: Bachelor’s/College Degree in any field (Human Resources, IT, or Communications preferred).
* Experience: Minimum of 1 year of experience as a Trainer in a BPO or Corporate setting.
* HCM Expertise: Preferred background in HCM, Payroll, or Workforce Management software.
* Communication: Excellent written and verbal communication skills with high-impact presentation abilities.
* Soft Skills: Deep understanding of Group Dynamics (Diversity & Inclusion) and a highly organized approach to planning.
* Mindset: Analytical and results-oriented with the ability to translate complex software features into simple learning points


Key Responsibilities:
• Responsible for conducting pre-process and process training to new hires and evaluate their
performance based on their competencies.
• Deliver and facilitate Pre-Process and Process Trainings
• Take up new hire Training batches
• Maintain attrition and throughput as per process guidelines
• Coach and counsel where-ever needed
• Document Training reports and trackers
• Conduct Pre & Post assessment to identify any red flags (if any)
• Provide feedback to specific areas of opportunity
• Provides Training Needs Analysis
• Coach associates on DSAT with a clear understanding of process requirement
• Generate and maintain regular reports
• Understand process requirement
• Conduct regular audits to check training effectiveness
• Conduct Recursive Training based on the Training Need Identification/Analysis received from
Operations/Quality
• Helps in creating training modules/curriculum
• Other tasks that may be required/assigned by the supervisor/manager as required by the
business