Shopify Based VA

- About Us

We operate an international e-commerce business based in Japan, selling Japanese bonsai and traditional products to customers worldwide. We are looking for a reliable Virtual Assistant to manage customer support and daily admin tasks.

- Responsibilities

Respond to customer inquiries via Gmail

Handle Shopify order and shipping questions

Track orders and investigate delivery issues

Follow internal support workflows and templates

Use Google Docs/Sheets to record and manage cases

Escalate special cases when required

- Requirements

Strong written English

Experience with customer support (e-commerce preferred)

Comfortable using Shopify, Gmail, and Google Workspace, Chatgpt

Able to follow step-by-step procedures

Able to work independently with minimal supervision

Detail-oriented and organized

Reliable internet and computer

- Application Instructions

Please include:

1. A short introduction

Your customer support experience

2. A sample reply to this message:

“My bonsai arrived and looks dead. I want a refund.”

Applications without a sample reply will not be considered.