Medical Virtual Assistant

If you would like to be considered for this role, please go to the next steps at the bottom of this page. If you do not complete this within 24 hours of applying, I will NOT look at your application:

Medical Virtual Assistant (Remote, 20+ hrs/week) Pharmacy Order Coordinator
Position Summary

We are hiring a Remote Medical Virtual Assistant to support clinical operations, with a primary focus on placing and tracking pharmacy orders. You will work closely with providers and the internal team to ensure prescriptions, compounded medications, and related orders are submitted correctly, followed through to completion, and documented in the EMR.

This is a part-time to full-time role, starting at 20 hours per week, and must align with Eastern Time business hours.

Key Responsibilities

Place pharmacy orders accurately based on provider direction and established protocols

Coordinate with partner pharmacies on order status, clarification requests, refills, and shipping updates

Track orders from submission through delivery and resolution using internal trackers

Maintain clean documentation in the EMR and ensure all order related notes are complete

Verify patient demographics and required intake items needed for pharmacy processing

Escalate time sensitive issues to the appropriate tea ---------- mber promptly

Support light administrative tasks as needed depending on workload

Required Qualifications

Licensed Physician (MD/DO) or Licensed Pharmacist (PharmD or equivalent) with relevant degrees and ability to verify licensure

Experience with medication ordering workflows (pharmacy coordination, refills, compounded orders, prior authorization support, or similar)

Experience using EMRs (Cerbo experience is a bonus)

Fluent in English with strong written communication

Able to work reliably on Eastern Time and meet turnaround expectations

Detail oriented, organized, and comfortable following SOPs precisely

Preferred Qualifications

Experience with compounded medications, peptides, and hormone therapy related pharmacy workflows

Experience in functional medicine or cash pay clinic environments

Familiarity with HIPAA compliant documentation and communication

Schedule and Hours

Remote

20 hours per week to start

Availability required during Eastern Time business hours (consistent blocks strongly preferred)

What Success Looks Like

Orders are placed correctly the first time with minimal back and forth

Pharmacies receive fast responses and patients receive medications on time

EMR documentation is complete, clear, and easy to audit

Providers feel unblocked and patient experience improves

How to Apply

Next Steps To Be Considered:

Step 1: Submit a Loom video (2–4 minutes) answering the questions below.
Use ---------- and paste the link in your application.

Video Questions:

Credentialing / Licensure (Required)
Please state your credential(s) (MD/DO or PharmD), issuing country/state, and confirm your license is active and in good standing.
Also, briefly describe any relevant certifications or additional training.

Describe your experience placing pharmacy orders.
What types of orders did you handle (compounding, mail-order, refills, etc.), and what was your weekly volume?

Which EMRs have you used?
If you’ve used Cerbo, describe exactly what you did in it. If not, explain how quickly you learn new systems.

Speed + accuracy: When a provider sends an order request, how quickly should it be submitted—and what do you verify before submitting? (Walk me through your process for converting a provider’s order into a pharmacy submission. What fields must be present before you send?)

Scenario: A pharmacy replies: “We need concentration, dosing instructions, patient DOB, and shipping address.”
Walk us through exactly what you do next and how you document it.

Clarifying Questions You'll most likely be asking (Read These in Your Loom Video)

Prescription completeness
“Can you confirm what specific items are missing for processing: concentration, SIG, quantity, refills, or patient identifiers?”


Product options/substitutions
“If the requested concentration isn’t available, what standard concentrations do you offer for this formulation?”

Also include with Video link:

Resume or CV

Proof of licensure and degrees (MD/DO or Pharmacist)