Virtual Assistant / Customer Support Representative (E-commerce Fashion Brand)

We are a UK-focused online fashion brand looking for a Virtual Assistant / Customer Support Representative to manage customer emails and inquiries via Gmail, handle return processes, and communicate with our China-based supplier on WhatsApp regarding orders, deliveries, and returns. The role requires strong written English, basic Gmail skills, and clear, professional communication. We provide full SOPs, templates, and guidance, and are looking for someone reliable, detail-oriented, and comfortable following processes in a remote e-commerce environment.