Customer Service Representative

We are looking to hire a full-time Customer Service Representative to support our B2B customers in the United States. This role focuses on handling customer inquiries, order-related support, and proactive follow-ups to ensure a high level of service and customer satisfaction.

This is a B2B role serving a US customer base, so you will be working North American business hours. This is a home-based position. Candidates must have a quiet workspace, personal computer, stable high-speed internet (minimum 50 Mbps download/upload), and a noise-cancelling headset.

Key Responsibilities
• Handle inbound calls, emails, and live chat inquiries from B2B customers
• Respond to questions related to orders, product information, pricing, and shipping
• Follow up with customers regarding pending orders, documentation, or outstanding requests
• Track shipments and assist with order status updates
• Resolve issues professionally and escalate when needed
• Reach out to past and existing customers to check on satisfaction and support re-orders
• Maintain professional and courteous communication at all times
• Maintain accurate and up-to-date customer records in the CRM
• Perform other tasks as required by management

Qualifications
• University or college degree required
• Minimum 2 years of experience in customer service, call center support, or a related role
• Excellent English communication skills (oral, written, and comprehension)
• Professional phone etiquette and strong interpersonal skills
• Highly organized with strong attention to detail
• Self-motivated and able to work independently
• Comfortable using computers daily (email, CRM systems, Microsoft Office, experience with Zoho CRM is an asset)

Compensation
Base salary range is between 28,000 to 30,000 PHP per month (dependent on experience) + generous incentive program (quarterly/annual performance bonuses)

Schedule
Monday to Friday, 9:00 AM–6:00 PM EST

How to Apply
Please submit your current CV and 20-second voice recording. If sending a shared link, please ensure that the link works prior to submission.