Customer Support Specialist (Email Only) – Dropshipping

I am looking for an experienced Customer Support Specialist to handle email support for my dropshipping stores.

This role is NOT for beginners.
You must already have experience handling customer support for dropshipping stores and understand how to communicate clearly, accurately, and professionally with customers.

Role Overview:

- You will be responsible for handling customer support via email only.
- Your work will include:
- Responding to customer emails using:
- Existing templates and
- Custom responses when needed, using ChatGPT
- Handling common dropshipping situations such as:
- Order delays
- Returns & refunds
- Size and product questions
- Delivery issues
- Knowing when to escalate instead of guessing
- Following SOPs and approval rules for non-standard cases

Important:
You must be comfortable using ChatGPT as a work tool and understand that accuracy, consistency, and correct tone are important.
If you tend to guess or rush responses, this role is not for you.

REQUIRED EXPERIENCE

You must have:

- Previous experience in customer support for dropshipping stores
- Strong experience with email-based customer support
- Basic to intermediate knowledge of ChatGPT (required)
- Familiarity with:
- SOPs & workflows
- Shopify (basic level is enough)
- Common dropshipping customer issues
- Experience in fashion dropshipping is a plus, but not required.

Availability & Schedule:

- Available to work any of the 7 days of the week
- Final workdays and schedule will be defined together
- Must be willing to work EU time zone hours
- Starting as part-time (2–4 hours/day) with the possibility to move to full-time

Work Requirements (MANDATORY):

You must confirm:

- You have your own PC or laptop
- You have stable and fast internet
- You have a quiet, personal workspace
- You can work focused and without distractions

What I Expect From You:

- You follow instructions and SOPs carefully
- You use ChatGPT correctly to draft professional responses
- You escalate when unsure instead of guessing
- You double-check emails before sending
- You understand that mistakes in dropshipping customer support cost money
- You are detail-oriented, calm, and reliable

APPLICATION REQUIREMENTS (READ CAREFULLY):

Applications missing any item below will be ignored.

Please include:

- Your experience in dropshipping customer support
- CV
- Portfolio (if available)
- Your available days of the week and working hours
- Confirmation if you are currently working with other clients
- Confirmation that you are willing to:
- Start part-time (2–4 hours/day)
- Move to full-time later
- Confirmation that you have:
- Your own PC/laptop
- Reliable internet (include speed test screenshot)
- A personal workspace
- A Loom video explaining:
- Why you want this role
- Your experience with dropshipping customer support
- Your experience using ChatGPT for work

Compensation:

Starting rate: $2.00 USD/hour (during the trial period) to $4.00 USD/hour
Raises and bonuses available over time for the right candidate
Long-term opportunity for growth

Final note:
This role is ideal for someone who already understands dropshipping customer support, knows how to use ChatGPT responsibly, and prefers structured workflows with clear expectations.