Promotional Products Customer Support

Position Overview
We are seeking a detail-oriented and enthusiastic Customer Service Representative to join our remote team. This role is critical in ensuring our clients receive exceptional service and support throughout their ordering experience.

Key Responsibilities
Serve as the first point of contact for customer inquiries via phone, email, and chat
Process orders, provide product information, and assist customers in selecting promotional items
Track shipments and resolve issues related to delivery, quality, or order accuracy
Coordinate with internal teams (sales, operations, production) to ensure customer needs are met
Partner with vendors to ensure efficient workflow and timely fulfillment
Maintain accurate records of customer interactions and transactions
Support the sales team with quotes, follow-ups, and order updates
Handle complaints professionally and provide timely resolutions

Qualifications
Previous experience in customer service, preferably in promotional products or related industries
Strong communication and interpersonal skills
Ability to multitask and manage time effectively in a remote environment
Proficiency in Microsoft Office and CRM systems – Type 40 wpm
High attention to detail and problem-solving abilities
Positive attitude and team-oriented mindset

Benefits
Remote work flexibility
Supportive team environment
Opportunity to grow within a dynamic and creative industry
Paid Time Off

You will love it here if you are:
Purpose Driven
Always Seeking Better
Humbly Confident
Accountable to the End Result