Home Care Operations Specialist (Back Office Lead)

Company: MHN Home Care
Location: Remote / Virtual
Reports to: Agency Owner

Role Overview
MHN Home Care is looking for a proactive, detail-oriented Operations Specialist to serve as the backbone of our daily activities. In this role, you aren't just an assistant; you are the "air traffic controller" for our client admissions, caregiver scheduling, and administrative compliance. As we scale, you will be instrumental in building the processes that allow us to provide world-class care to our community.
Key Responsibilities
1. Admissions & Client Intake
* First Point of Contact: Handle inbound inquiries from families and referral sources with warmth and professionalism.
* Discovery: Conduct initial phone assessments to determine client needs and eligibility.
* Onboarding: Coordinate the signing of service agreements and ensure all digital client files are 100% complete before care begins.
2. Strategic Scheduling
* The Matchmaker: Match the right caregivers to clients based on skills, personality, and location.
* Calendar Management: Maintain the master schedule, proactively filling open shifts and managing "call-outs" to ensure zero gap in client care.
* Verification: Review caregiver clock-ins/outs (EVV) to ensure accuracy for billing and payroll.
3. HR & Compliance Support
* Recruitment Liaison: Screen resumes, conduct initial phone screens for new caregivers, and check professional references.
* File Auditing: Ensure all caregivers have up-to-date certifications (CNA/HHA), background checks, and health screenings.
4. General Administration
* Manage the company email inbox and digital filing systems.
* Assist with basic billing preparation and light collections if necessary.
* Provide "on-call" support during designated hours to handle scheduling emergencies.
Qualifications & Skills
* Experience: 2+ years in a VA or administrative role (experience in Home Care, Healthcare, or Staffing is a massive plus).
* Communication: Exceptional verbal and written English; ability to speak with seniors and their families with patience and empathy.
* Tech Savvy: Proficiency with Home Care Software (e.g., ClearCare, HHAeXchange, AlayaCare) and CRM tools.
* Problem-Solving: A "find a way" attitude—you can pivot quickly when a caregiver calls out at 6:00 AM.
* Reliability: High-speed internet and a quiet workspace are non-negotiable.
Why Join MHN Home Care?
* Growth Potential: As the first "back office" hire, you will have the opportunity to move into a Management or Operations Lead role as the agency grows.
* Impact: Your work directly ensures that vulnerable members of our community receive the care they need.

How to Apply

Please submit your resume along with a short voice memo or cover letter explaining a time you handled a high-pressure scheduling or customer service situation.