Digital Marketing & Community Manager (Human-First Community + Content + Digital Marketing Wizard))

Part-time · Remote (Philippines)
15–20 hours/week (potential to grow to full-time)
EdTech / AI

ABOUT CHIPI
Chipi is an AI-native education platform for children and families. We help kids learn through guided activities, creative exploration, and interactive lessons in a safe, trustworthy environment.

We use automation to help generate and distribute content, but community engagement, tone, and trust are human-led. This role exists to make sure parents, educators, and users feel like they are interacting with a real, thoughtful team.

ABOUT THE ROLE
This is a human-first community role with light growth responsibilities.

You will be the friendly, reliable voice of Chipi across social platforms and community channels. You will engage with parents and educators, respond to questions, moderate discussions, and help the brand feel warm, safe, and trustworthy.

Automation supports this role, but it does not replace judgment. You will oversee automated content outputs and ensure they align with our tone and values.

WHAT YOU WILL DO – COMMUNITY
- Engage with parents, teachers, and users on social platforms
- Respond to comments, messages, and questions clearly and kindly
- Moderate discussions with safety and tone in mind
- Help users feel heard, supported, and informed
- Escalate issues or concerns when appropriate

WHAT YOU WILL DO – CONTENT AND GROWTH SUPPORT
- Review automated content before or after posting
- Flag tone, clarity, or alignment issues
- Suggest improvements to content in plain language
- Help run small community initiatives such as highlights, shoutouts, or simple contests
- Capture common questions, feedback, and sentiment and share them with the team

WHAT YOU WILL NOT DO
- Build or maintain automation workflows
- Write long-form marketing strategies
- Run paid advertising campaigns
- Focus on vanity metrics or growth hacking tactics

REQUIRED SKILLS AND EXPERIENCE
- Strong written English with a friendly, natural tone
- Experience engaging online communities or social media pages
- Comfortable communicating with parents and educators
- Good judgment and emotional intelligence
- Calm, thoughtful responses to feedback or confusion
- Organized enough to track conversations and follow up when needed

NICE TO HAVE
- Experience with education, parenting, or EdTech communities
- Experience moderating groups or pages
- Familiarity with AI or content tools (non-technical)
- Experience supporting a small brand or startup

HOW WE MEASURE SUCCESS
- Community feels active, responsive, and welcoming
- Questions and messages are answered promptly
- Tone remains consistent and trustworthy
- Useful feedback flows back into product decisions

WORKING STYLE
- Human-first and empathetic
- Responsible and independent
- Comfortable acting without constant direction
- Knows when to respond directly and when to escalate

HOW TO APPLY
Please include:
- A short note explaining why you enjoy community-focused work
- An example of a community, page, or group you have helped manage (if applicable)
- Your weekly availability