E-commerce Operations & Systems Lead

(Shopify + Klaviyo + ShipHero | Part-Time / Fractional, Long-Term)

About Totono
Totono is a premium wellness brand focused on natural, infrared-based recovery products. We sell DTC via Shopify and Amazon and are in an active rebrand and operational scale-up phase.
We are a lean team that values speed, reliability, and ownership over meetings, theory, or hand-holding.

The Role
We’re looking for a hands-on E-commerce Operations & Systems Lead whose core responsibility is simple:
Keep Shopify, Klaviyo, and ShipHero cleanly connected and functioning — without founder babysitting.
This is an execution and systems role, not a marketing, strategy, or ideation role.

Core Responsibilities
1. Shopify Website Operations
Maintain Shopify theme health and site stability
Implement and QA website updates (pages, sections, content changes
Troubleshoot checkout issues, app conflicts, and site bugs
Ensure site changes go live correctly and on time



2. Klaviyo & Data Execution (Technical)
Implement Klaviyo flows (post-purchase, repeat purchase, surveys)
Configure buttons/links that write to profile properties (not just email replies)
Manage tags, custom properties, and segmentation logic
Ensure customer data is stored cleanly for long-term analysis



3. ShipHero Awareness & Sync Monitoring
Ensure Shopify ? ShipHero order sync is healthy
Spot and flag sync errors, fulfillment mismatches, or delays
Coordinate with founder or 3PL only when issues arise
No daily fulfillment management required — systems oversight only



4. Systems, Integrations & Web Builds
Shopify ? Klaviyo ? ShipHero plumbing
Domain, DNS, email, and authentication checks
App installs, configuration, QA, and cleanup
Light HTML/CSS or theme edits when needed


Bonus / Strong Plus:
Ability to build or rebuild simple, clean WordPress sites
Comfortable using AI tools (Claude, ChatGPT, Copilot, etc.) to accelerate builds, edits, and troubleshooting
Focus on speed, clarity, and “good enough shipped” — not over-engineering



5. Execution Ownership
Turn requests into shipped updates without reminders
Proactively communicate timelines and completion
QA before and after every change
Flag risks early instead of reacting late


What This Role Is NOT
Not a marketer
Not a copywriter
Not a designer
Not a fulfillment manager
Those roles are already covered.

Required Skills
Shopify (themes, apps, checkout awareness)
Klaviyo (flows, properties, segmentation)
ShipHero integration familiarity (not daily ops)
Basic HTML/CSS
Strong troubleshooting mindset
Clear written communication
High reliability and follow-through



Working Style & Expectations
Part-time (5–10 hours/week to start)
Long-term preferred
You own execution, not just tasks
You confirm completion proactively
You give realistic time estimates and stick to them



Success Looks Like
Shopify changes ship on time
Klaviyo flows work and collect usable data
ShipHero stays quietly in sync
Founder spends less time firefighting



How to Apply
Please include:
Your experience with Shopify + Klaviyo
Any experience monitoring ShipHero or 3PL integrations
Any experience building or maintaining WordPress sites
One example where you shipped or fixed something without being chased


Hourly rate
Weekly availability