Operations, Coach and Customer Service Associate

We’re seeking a detail-oriented and highly organized individual to join our team as an Operations, Supply, and Customer Service Associate. In this role, you will play a key part in managing essential communication channels with our instructors, ensuring daily operational tasks are completed efficiently, and supporting broader operational projects and processes.

Key Responsibilities:
Manage and streamline communications with our instructor community.
Execute daily operational tasks to support smooth company functioning.
Create and manage instructor profiles, ensuring accuracy and completeness.
Participate in and support ad-hoc projects aimed at improving operational effectiveness.
Assist in optimizing and maintaining key daily processes.

What We’re Looking For:
Strong systems orientation with exceptional organizational skills.
Excellent communication skills, both written and verbal.
Ability to manage multiple tasks simultaneously and efficiently.
Comfortable with technology and quick to adapt to new software platforms.
Proactive problem-solving skills and attention to detail.

Why Join Us:
Opportunity to significantly impact operational success and instructor satisfaction.
Collaborative and supportive team environment.
Room for growth and professional development.
If you thrive in start-up environments, excel at managing complex systems, and are passionate about operational excellence, we’d love to hear from you!

Requirements for the role:

- Both Saturday and Sunday shift availability (PST Time-zone) for up to 10 hours per day (you will still have 2 rest days a week, working 5 days/week)
- Ability to work 40 - 55 hours per week
- Competency in GoHighLevel, ---------- or history of using other Outbound Calling/Lead Platforms.
- Comfort in a growing and changing environment.
- 4+ Customer Support Experience
- 5+ years of Operations Support experience