Customer Service Manager

Curious Campervans is a fast-growing Canadian e-commerce and van conversion company serving customers across the country. We’re looking for a sharp, friendly, and highly organized Customer Support Specialist to be the first point of contact for our customers.

This role owns all incoming customer communication and plays a key role in converting interest into sales.

The Opportunity

You’ll manage all incoming chats, calls, and emails — helping customers get fast, accurate answers while ensuring internal teams stay aligned and informed.

If you enjoy problem-solving, learning technical products, and delivering great customer experiences, this role is for you.

What You’ll Do
Respond to all incoming customer chats, calls, and emails
Provide clear, accurate product and ordering support
Learn our van conversion and electrical products in depth
Route tickets and requests to the right internal team members
Follow up internally to ensure issues are resolved
Maintain strong communication between customers and staff
Proactively call abandoned carts each week to understand concerns and support conversion
Document common questions and help improve support processes

Who You Are
2+ years in customer support, inside sales, or client service
Comfortable handling phone, email, and live chat
Strong written and verbal communication skills
Organized and reliable with good follow-through
Tech-savvy and able to learn complex products
Friendly, professional, and calm under pressure
Comfortable working independently in a remote environment

This Role Is a Good Fit If You…
Enjoy helping people solve problems
Like learning technical products
Are proactive, not reactive
Take ownership of customer outcomes
Want to grow with a small, ambitious company

Compensation & Benefits

Competitive hourly wage or salary (based on experience)
Performance incentives tied to customer satisfaction and conversions
Flexible remote work environment
Opportunities for growth within the company