Customer Support Specialist – Meta Structures

Customer Support Specialist – Meta (Facebook) Structures (Commission-Based)
Are you familiar with the Meta (Facebook) platform and looking for an opportunity to grow within a fast-paced, digital-focused company? We are looking for a Customer Support Specialist who understands the Meta ecosystem and is passionate about helping clients navigate our systems with clarity and confidence.
This is a commission-based position with bonus opportunities and clear paths for advancement.

What You'll Be Doing
Client Support: Help manage a ---------- server with 100–150 monthly clients. Answer questions thoroughly and clearly to guide clients through our Meta-related systems and processes.


Platform Knowledge: Use your understanding of the Meta (Facebook) Business Suite, Ad Manager, and connected tools to support users in setup, troubleshooting, and best practices.


Process Improvement: Identify frequently recurring issues. If there are no help videos or documentation available, you’ll signal this to the team so we can improve client onboarding and support.


CRM & Admin Tools: Work with spreadsheets and a simple Notion-based CRM to track client interactions and status updates.


Client Education: Provide template-based responses and educational resources to clients, helping them get started and succeed.



What We Expect from You
Experience with Meta (Facebook) systems – Business Manager, Ad Accounts, Page Roles, Pixel setup, etc.


Strong communication skills – You can explain technical concepts in a clear, friendly, and structured way.


Basic admin skills – You're comfortable working with spreadsheets and Notion (no coding or complex setup needed).


Proactive mindset – You spot common questions or obstacles and help us improve resources for the whole community.


Team spirit & independence – You’ll work closely with the team but also manage your responsibilities independently.



What You’ll Receive
Commission-based earnings with performance bonuses – The better the support experience, the more you can earn.


A complete training course – We provide detailed tutorials and resources explaining every system you'll be working with.


Pre-written templates – Standard messages you can customize for efficient and professional communication.


Growth opportunities – This role offers room to grow into a more advanced support, operations, or community role within the company.



Interested?
If you're ready to support a growing client base, work in a fast-moving digital environment, and grow your skills and earnings based on your impact — we’d love to hear from you.
To show that you've read the full vacancy and are genuinely interested, please include the word "Peach" in your response.
We’re excited to hear from motivated candidates who are ready to make a real impact!