Operations & Onboarding VA

Type: Part-time, remote (~20 hrs/week, with growth potential to full-time)
Product: FocusProject (One of my businesses.... construction operations platform)

The Role
This role combines data entry and lead management with customer onboarding and basic training. You will communicate directly with clients to help them get started on the platform while keeping our lead data clean and reliable.

Our clients are small builders and contractors using FocusProject to run their jobs more smoothly.

This role starts at approximately 20 hours per week, with the opportunity to grow into a full-time position as onboarding volume and responsibilities increase.

What You’ll Do
1. Onboard new customers and guide them through first use
2. Provide basic app walkthroughs and answer common usage questions
3. Enter, clean, and maintain lead data we provide
4. Research and add new qualified leads
5. Document recurring onboarding issues and lead patterns

You’re a Fit If
1. You are detail-oriented and reliable
2. You follow systems and improve them when you see inefficiencies
3. You use tools (including AI) to speed up structured, repeatable work
4. You’re comfortable doing focused work without constant supervision
5. You communicate clearly and professionally

Requirements
1. VA, operations, or administrative experience
2. Strong written English
3. Comfortable with CRMs, spreadsheets, and web research
4. Able to switch between customer-facing and data-focused work

Success in this role means customers feel confident using the platform, our lead data stays clean and reliable, and work moves forward without dropped balls or last-minute fixes.

Application Instructions (Read Carefully)
To confirm you follow directions and pay attention to detail, all applicants must complete the following:
1. Subject Line Requirement: Put the word ZIPPY at the start of your application subject line or first message.
2. Introduction Video (Required): Attach a 1-minute introduction video:
a. Camera on
b. No slides
c. No screen sharing
3. In the video, briefly explain:
a. Your background in operations or virtual assistant work
b. One system or process you are good at keeping organized

Applications that miss any of the above steps will not be reviewed.