Call Center Rep

DigiPro360 is a growing U.S.-based virtual call center providing professional customer support, appointment scheduling, and lead follow-up services for small businesses. We focus on quality service, clear communication, and long-term team relationships.

Job Responsibilities

Answer inbound customer calls professionally and confidently

Make outbound follow-up calls when needed

Schedule appointments and update calendars accurately

Respond to customer inquiries and resolve basic issues

Log call details and notes into our system

Follow scripts, SOPs, and quality guidelines

Maintain a friendly, calm, and professional tone at all times

Requirements

Must be based in the Philippines

Previous call center or customer service experience preferred (but not required)

Excellent spoken and written English

Reliable high-speed internet connection

Quiet work-from-home environment

Laptop or desktop computer with headset

Able to follow instructions and scripts accurately

Punctual, dependable, and coachable

Must have knowledge of CRM systems

Work Schedule

U.S. business hours (details provided during interview)

Flexible shifts available

Long-term opportunity for the right candidate

What We Offer

Stable, long-term remote work

On-the-job training and support

Clear scripts and step-by-step SOPs

Opportunity for growth and increased pay

Supportive and professional work environment

How to Apply

Please include the following in your application:

A short introduction about yourself

Your customer service or call center experience (if any)

Your internet speed

Your availability (days & hours)

Applications without these details may not be reviewed.