Executive Assistant / Customer Support Representative (Ecommerce – Full Time)

We are an established ecommerce brand seeking a full-time Executive Assistant / Customer Support Representative to join our growing team.

This role combines customer service excellence with executive and operational support, so we are looking for someone highly organised, proactive, and confident communicating with both customers and internal tea ---------- mbers.

You will be responsible for handling customer enquiries across multiple channels, supporting daily business operations, and helping ensure smooth communication between customers, suppliers, and the internal team.

Key Responsibilities:

- Manage customer support via email, Shopify, and Meta Business Suite (Facebook & Instagra ---------- ssages and comments)
- Handle order enquiries, tracking issues, refunds, replacements, and general product questions
- Monitor and update Shopify orders, customer details, and notes
- Communicate clearly and professionally with customers to resolve issues efficiently
- Support the founder/team with administrative and operational tasks
- Coordinate internally with fulfilment, marketing, and support teams
- Maintain accurate records and follow customer service SOPs
- Identify recurring issues and suggest process improvements

Essential Requirements:

- Proven experience using Shopify for ecommerce order and customer management
- Prior customer service experience with ecommerce brands
- Strong experience handling email-based customer support
- Experience using Meta Business Suite (Facebook & Instagram inbox, comments, DMs)
- Excellent written English with clear, professional, and friendly communication
- Highly organised with strong attention to detail
- Ability to work independently and manage multiple tasks
- Positive, solution-focused attitude with a willingness to learn and improve
- Reliable internet connection and availability for full-time work

Add the word "ORBIT" in the title of your job application to be considered.