Customer Support Specialist – Zendesk Expert (Subscription Experience Required)

Job Description:
We're a growing e-commerce team looking for a seasoned Zendesk professional to join us long-term! This role is perfect for someone who loves helping customers and takes pride in accuracy.
What You'll Do:

Manage customer tickets in Zendesk (subscription-based e-commerce)
Follow established response flows with precision
Handle subscription cancellations, order inquiries, delivery updates, refund requests
Recognize escalation triggers and respond appropriately
Check customer history before every response — accuracy over speed

Requirements (Must-Have):

3+ years of hands-on Zendesk experience (essential)
Experience with subscription management platforms (Seal, Loop, Recharge, or similar)
Detail-oriented — follows step-by-step processes without skipping
Excellent English reading comprehension
Looking for a long-term role, not a short-term gig

What We Offer:

$5/hour starting rate
1 hour/day to start (flexible timing)
Growth to FULL-TIME based on performance
Performance bonuses for great work
Supportive team with clear feedback and direct communication

Why Join Us?
We're patient, communicative, and genuinely invested in your success. We want someone who wants to grow WITH us — this isn't just a job, it's a partnership.
To Apply, Please Include:

Your years of Zendesk experience with examples
Subscription platform experience (Seal, Loop, Recharge, etc.)
Why you want a long-term role
Your availability and time zone

We read every application personally. Looking forward to meeting you!