Dental Operations & Growth Coordinator

About the Role

PeerDent is looking for a motivated, detail-oriented Dental Operations & Growth Coordinator to support our dental offices with day-to-day operations and growth initiatives. This role blends dental administrative work (insurance, claims, coordination) with digital support (social media and SEO).

We are a family-owned dental practice, and patient experience matters. We want someone who communicates clearly, stays calm under pressure, and can adjust their tone depending on the situation. Patients should feel welcomed and supported—not rushed or handled by a corporate system.

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What You’ll Be Doing

Dental Operations
• Verify dental insurance eligibility and benefits
• Post insurance claims and payments accurately
• Manage aging and accounts receivable reports
• Follow up on unpaid or denied claims
• Coordinate insurance and billing information with dental offices
• Maintain accurate records and provide status updates

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Systems & Communication
• Manage tasks and workflows in GoHighLevel (GHL)
• Support scheduling and patient coordination in Curve Hero PMS
• Handle call tracking and communication records through GoToConnect
• Communicate clearly with offices, tea ---------- mbers, and patients when needed

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Growth & Digital Support
• Assist with posting and managing content on:
• Google Business Profile
• Facebook
• Instagram
• Twitter (X)
• Support basic SEO and online profile updates
• Ensure messaging stays friendly, consistent, and on-brand

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Tools You’ll Use
• Canva – simple graphics and social content
• ChatGPT – drafting captions, responses, and internal documentation
• Excel – tracking data, reports, and follow-ups
• Google Suite – Docs, Sheets, Drive, and Gmail

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What We’re Looking For
• Highly motivated and reliable
• Strong written and verbal communication skills
• Comfortable thinking on your feet and adapting quickly
• Friendly, personable, and professional—with a sense of humor
• Able to adjust communication style depending on the patient or situation
• Confident in de-escalating concerns and resolving issues calmly
• Organized, detail-oriented, and able to manage multiple tasks

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Nice to Have (Not Required)
• Dental office, insurance, or billing experience
• Familiarity with dental PMS systems
• Experience with social media or basic SEO

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Why This Role Matters

You are often the bridge between systems, offices, and patients. How you communicate and follow up directly impacts patient trust, office efficiency, and practice growth. We value people who take ownership, care about patients, and bring a human touch to everything they do.