Practice Manager

Practice Manager – Accounting Firm (Brisbane QLD)

We’re looking for a Practice Manager who thrives in a fast-moving accounting environment, understands the rhythm of compliance work, and knows how to keep a practice running like clockwork. This role suits someone who enjoys leading people, improving systems, and creating an experience that clients genuinely love.

About the Role
As the Practice Manager, you’ll be the operational backbone of the firm. You’ll oversee workflow, optimise internal processes, support the leadership team, and ensure our accountants and bookkeepers can focus on delivering high-quality work. You’ll help shape a culture built on performance, accountability, and client care.

Key Responsibilities
• Manage day-to-day operations across the practice
• Oversee workflow management, job allocation, and turnaround times
• Streamline systems and processes to improve efficiency and profitability
• Support the directors with planning, reporting, and operational execution
• Lead, support, and develop admin and support staff
• Oversee onboarding of new clients and maintain a smooth client service journey
• Manage software tools and ensure the team is using systems effectively
• Monitor KPIs, prepare practice reports, and support budgeting work
• Handle HR functions such as recruitment coordination, onboarding, compliance, and performance processes
• Drive continuous improvement across client service, internal processes, and team efficiency
• Manage facilities, suppliers, and general practice administration
• Ensure ASIC, ATO, and regulatory deadlines are monitored and met across the firm

What You Bring
• Experience in a practice management, office management, or operations role (professional services preferred)
• Understanding of how an accounting or bookkeeping firm operates
• Strong organisational and workflow skills
• Comfortable managing people, deadlines, and competing priorities
• Confident communicator with a client-first approach
• Proficiency with cloud tools such as Xero, FYI, ATO portals, and practice management platforms
• Ability to analyse data, spot bottlenecks, and make practical improvements
• A calm, solutions-focused style and the ability to keep the practice moving forward