Virtual Operations Assistant

CORE RESPONSIBILITIES
Phone Coverage & Check-Ins
• Answer inbound calls during assigned hours
• Document call details and outcomes
• Complete scheduled client and caregiver check-ins
• Escalate issues according to written guidelines

Attendance & Scheduling Support
• Review caregiver time punches
• Follow up on missing or incorrect punches
• Update schedules based on authorized service days
• Ensure attendance records match scheduled services
(Training provided on systems and terminology.)

Care Plan & Authorization Updates
• Track when client care plans are nearing renewal
• Upload updated care plans to shared folders
• Update internal tracking spreadsheets with authorized hours
• Ensure schedules align with approved service plans
(No prior healthcare experience required; processes are taught.)

WHAT WE’RE LOOKING FOR
• Strong attention to detail
• Comfortable with repetitive, structured work
• Ability to follow instructions exactly
• Clear written communication
• Willingness to ask questions and learn
• Ability to think critically

GROWTH OPPORTUNITY
This role starts part-time. As accuracy and consistency are demonstrated, hours can increase and responsibilities can expand.

APPLICATION REQUIREMENTS
Please include:
1. Resume
2. Brief explanation of your experience with structured or administrative work
3. Confirmation that you are open to a paid test task