Elite Customer Service VA

We are a fast-growing fashion e-commerce brand operating in the dropshipping space.
To scale to the next level, we are building a high-performance remote team — and we are looking for ONE elite Customer Service VA.

?? This is NOT a beginner position.
We are only interested in A-players with proven experience.

About the Role

You will fully manage customer support across email and chat and act as the first line of defense against disputes, chargebacks, and refunds.

Your job is not just to “reply to tickets” —
your job is to protect the brand, retain customers, and maximize revenue.

What You Will Be Responsible For

Handling customer inquiries via email & chat

Preventing disputes & chargebacks before they happen

Using psychology & persuasion to calm frustrated customers

Turning complaints into refunds instead of returns

Keeping customers satisfied so they buy again

Communicating clearly, professionally, and confidently

Working independently without hand-holding

Who We Are Looking For (VERY IMPORTANT)

We are ONLY looking for someone who:

? Has extensive experience in e-commerce customer service
? Has worked for large, proven dropshippers with a strong track record
? Has stayed with previous companies for a long period of time
? Understands customer psychology deeply
? Knows how to de-escalate situations naturally
? Knows how to reduce refunds, disputes & chargebacks
? Writes perfect English
? Thinks like an owner, not an employee

? No beginners
? No “I can learn fast”
? No copy-paste replies

Why Work With Us

Long-term position (we don’t hire short-term)

Competitive pay based on experience

Work directly with the business owner

Room to grow into a senior or management role

Stable systems & clear processes

How to Apply

When applying, start your application with the word: “A-PLAYER”
(This shows you read everything.)

Then tell us:

Your e-commerce customer service experience

Dropshippers/brands you’ve worked with (and for how long)

How you handle angry customers

Why you believe you are an A-player

???? We don’t hire average. We hire excellence.
If that’s you — we want to hear from you.