VA for Airbnb Cohosting business

About the Company

We operate and manage high-performing short-term rental properties in Las Vegas and internationally. Our focus is professional operations, strong guest experience, and scalable systems. We are building a serious, long-term company — not a side hustle.

Role Overview

This role supports daily operations by handling guest communication, coordinating cleanings and maintenance, and keeping our properties running smoothly. You will follow clear systems and escalate issues when needed — this is not a decision-heavy role.

You are the first line of defense, not the final decision-maker.

Core Responsibilities
Guest Communication

Respond to guest messages via Hospitable

Handle routine questions (check-in, WiFi, house rules, checkout)

Manage late checkout requests per guidelines

Escalate serious issues or refund requests

Turnover & Operations

Coordinate cleanings between reservations

Confirm cleanings are completed on time

Ensure cleaners submit required photo proof

Flag missed items or quality issues

Maintenance Coordination

Create maintenance tickets

Approve minor fixes under set thresholds

Coordinate with vendors

Escalate larger issues per SOP

Reviews & Admin

Send review requests

Respond to guest reviews using templates

Track open issues and follow up until closed

Maintain daily operational checklist

What You Will NOT Do

Approve refunds or discounts

Communicate directly with property owners

Change pricing or listing settings

Make emergency or financial decisions

Clear boundaries = success.

Required Skills & Traits

Strong written English

Calm under pressure

Detail-oriented and process-driven

Comfortable following checklists

Tech-savvy (PMS tools, Google Workspace)

Reliable internet and availability

STR or hospitality experience is a plus but not required.

Performance Expectations

Fast response times

Accurate execution of SOPs

Clean handoffs and clear escalation

Zero missed cleanings

High guest satisfaction

This role will grow as the company scales.

Compensation

Competitive hourly rate based on experience

Opportunity for increased hours and responsibility as we grow

How to Apply

Please include:

A short paragraph on why you’re a good fit

Any relevant experience (hospitality, admin, or support roles)

Your availability and time zone