Customer Support Representative — Subscription Brand (Long-Term)

We’re a fast-growing US-based 8-figure eCommerce supplement brand looking for a Customer Support Representative to join our team long-term.

This role is for someone who is organized, reliable, and experienced in handling subscription-based customers, including cancellations and retention.

What You’ll Do:
-Handle customer emails and tickets daily
-Process subscription cancellations, pauses, and changes
-Respond to billing, order, and delivery questions
-Follow SOPs and maintain professional tone
-Help reduce refunds and chargebacks when possible
-(Training and scripts provided)

What We’re Looking For:
Experience in customer support for eCommerce or subscriptions
-Comfortable handling cancellations and retention
-Strong written English
-Calm, professional communication style
-Reliable internet and availability
-Long-term mindset (not short-term freelance)

Why Work With Us:
-Stable, long-term position
-Consistent workload
-Clear systems & training
-Performance-based growth opportunities
-Work with an established 8-figure brand
-Trial & Pay
-Paid trial period
-Long-term role for strong performers
-Growth opportunities over time

How to Apply
Please send:
-Your customer support experience
-Any experience with subscriptions or cancellations
-Your availability (hours per day)
-Have the code word "Listen561", only applicants with this will be considered
-Tools you’ve used (Gorgias, Zendesk, Re:amaze, etc.)

Only applicants who follow instructions will be considered.