Appointment / DM Setter (Remote, Full-Time)

Appointment / DM Setter (Remote, Full-Time)
BIA Nutrition — Online Fitness & Nutrition Coaching

***Please only apply if you have previous DM setting Experience***
Please mention if you have set DMs for an online coaching company as well

About BIA Nutrition

At BIA Nutrition, we don’t coach macros, we change the way people live in their bodies.
Our work exists because too many women, especially performers and high-achievers, have been taught to fight their bodies instead of fuel them. We help them rebuild trust with food, strength, and themselves through a system rooted in science, structure, and real life, not extremes.

Every client we work with is learning how to eat, train, and think in a way they can sustain for years, not weeks. We believe coaching is more than check-ins and numbers, it’s about helping someone become the kind of person who no longer needs to start over.

The Role
This is a pure appointment setting role. You will not be closing sales calls.

Your job is to:
-Respond to inbound leads via Instagram, chat, and messages
-Start conversations with potential clients
-Follow up with past leads, no-shows, and people who didn’t complete applications
-Book qualified appointments for our coaching team
-Confirm appointments and follow up to maximize show-up rates


You’ll be working with leads coming from:
-Ads
-ManyChat
-VSL funnels
-Past inquiries and inbound requests

Team Structure & Schedule
We run a two-setter coverage system so our business can respond to leads 7 days per week without burning out our team.
Each setter works 5 days per week
Each shift is 6 hours per day
Weekends are worked on a rotating schedule
You will always have 2 days off per week
This is a full-time role (~30 hours/week) with high focus and high output expectations
Exact shift times will be assigned based on team coverage needs.

What Success Looks Like In This Role
Your goal is to:
-Keep calendars consistently filled with qualified, high-quality appointments
-Improve speed to lead (Respond in less than 5 minutes), follow-up, and show-up rates
-Maintain a clean, accurate CRM and pipeline
-Improve appointment quality and conversion over time as lead flow and systems scale
-We will set clear performance targets together based on current lead volume and increase them as the business grows.

Daily Responsibilities
During Your Shift:
-Respond to and follow up with leads
-Book and confirm appointments
-Update CRM and deal stages
-Add notes to all conversations
-Create follow-up tasks
-Ensure new enrollments are properly handed off to the client success team

End of Shift:
-Update your numbers and projections
-Make sure pipeline is clean and accurate
-Complete your end-of-shift report

Team Rhythm:
-Attend weekly tea ---------- eting (Monday 11:30am EST)
-Attend short team huddles as scheduled
-Come prepared with:
-Your numbers
-Your projections
-Any blockers or questions

Who We’re Looking For
Strong English Communication
You will be chatting with people all day
You should be warm, clear, and professional

Reliable & Process-Driven
You follow systems and SOPs
You keep your pipeline clean and organized

Proactive & Self-Managed
You always know where you stand vs goals
If you’re behind, you take action
If you’re ahead, you know what’s working

High Integrity
You only book calls for people who are a good fit
You treat prospects honestly and respectfully

Calm Under Pressure
You can handle important and sometimes emotional conversations professionally

Compensation
Base Pay = $1,000 USD per month
Performance Commission (Individual, Not Pooled)
Each setter earns commission only on deals that close from appointments THEY booked.

Your commission tier is based on the close rate of your own appointments:
-Below 20% close rate = $25 per closed client
-20% – 29% = $50 per closed client
-30%+ = $75 per closed client

Commission is paid when:
The client enrolls
And at least 30% of contract value has successfully cleared

There is no cap on commission.

What This Role Is (And Is Not)
-This is not a closing or sales call role
-This is a performance-based, process-driven role
-This is not a short-term gig
-This is a long-term position with growth and upside