Part-Time Customer Support Assistant (Email Only)

???? About Us

We are a fast-growing online brand receiving significantly more orders than we can handle. Your role is key to keeping our customers happy with fast, professional replies.

We already have pre-written email messages to use, so your job is mainly to copy those responses to customers and send them out on time. You won’t need to write your own scripts — just follow instructions. If a situation needs special wording, you’ll check in with us first.

???? What You’ll Do

???? Respond to inbound customer emails using provided message templates

???? Stay organized with our email system (Gmail, Helpdesk, or similar)

???? Ask for clarification when uncertain about a response

???? Track which messages are sent and flag any trends or escalations

???? Requirements

? Strong written English (must communicate clearly and professionally)
? Reliable internet connection and computer
? Good organizational skills — you’ll handle multiple messages in short bursts
? Ability to follow scripts exactly and ask for help when needed
? Previous customer support experience preferred but not required

???? Compensation

rate: $4.00 per hour USD

???? Hours: ~3 hours per week total

You’ll be paid bi-weekly via Wise/PayPal/Venmo (or as agreed).

???? How to Apply

Send your resume/Profile link

Briefly tell us about your experience with English email communication

Confirm your usual availability on Sunday, Wednesday, and Friday

Tell us what email tools you’ve used before (We use outlook)