Virtual assistant

About Us: We are a fast-growing e-commerce brand focused on delivering high-quality products and excellent customer experience. We’re looking for a reliable, detail-oriented Virtual Assistant to help manage daily operational tasks and customer communications.

This is a long-term role for someone who is dependable, organized, and proactive.

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Responsibilities: You will be responsible for handling day-to-day tasks, including but not limited to:

Customer Support
• Responding to customer emails professionally, promptly, and politely
• Handling chargebacks and disputes
• Managing subscriptions (cancellations, edits, questions)
• Resolving order issues (refunds, replacements, tracking problems)

Social Media Moderation
• Filtering Facebook & Instagram comments
• Removing spam and inappropriate comments

Administrative & Operations Support
• Supplier communication & inquiries
• Order-related tasks
• Handling general business tasks as they arise
• Supporting daily operations to keep everything running smoothly

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Work Schedule & Payment
• You will log in when there is work to do and log out when tasks are completed
• You will track and log your own hours honestly
• Pay rate: $4 per hour
• Example: If tasks take 1 hour ? $4 paid

This role is task-based, flexible, and performance-driven, it’s built on trust, transparency, and long-term collaboration.


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Requirements
• Excellent written English communication
• Strong attention to detail
• Honest and accurate time tracking
• Reliable internet connection
• Ability to follow instructions and processes
• Organized, proactive, and dependable

Experience in customer support, e-commerce, Shopify, Facebook, Instagram, or dispute handling is a big plus.

• Willing to learn & apply

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What We’re Looking For

Someone who:
• Takes ownership of their work
• Is dependable and consistent
• Can handle problems calmly and professionally
• Wants long-term stable work
• Is organized and trustworthy

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How To Apply (IMPORTANT)

To apply, please include:
1. A short introduction about yourself
2. Your previous experience with, Customer support, Social media moderation, or E-commerce (if any)
3. Your internet speed
4. Your availability (hours per day)
5. Why you believe you’d be a good fit

Applications without these details will be ignored.