Hospitality & Reservations VA

Job Title: Hospitality & Reservations VA | (100% Remote)
Job Overview: Our Motel is a modern, fully automated hospitality experience. We pride ourselves on a "lean and smart" operation, but we never want our guests to feel like they are on their own. We are looking for a proactive, tech-savvy Virtual Assistant to be the "voice" of our motel during key hours, ensuring every guest has a seamless check-in and stay.

Key Responsibilities:

Guest Reservations: Manage and process bookings through our Property Management System (PMS) and OTA platforms (Airbnb, Booking.com, Expedia).

Phone Support: Act as the primary point of contact for guest inquiries, troubleshooting door code issues, and providing local recommendations with a warm, professional tone.


Email Management: Maintain a "Zero Inbox" policy, responding to guest inquiries, booking confirmations, and specialized requests promptly.

Social Media Management: Create engaging posts for Instagram/Facebook that highlight our property, local attractions, and guest experiences (using tools like Canva).

Problem Solving: Assist guests with needs, such as lost codes or room issues, by following our established troubleshooting protocols.

Required Qualifications:

Exceptional English: Must have near-native spoken and written English skills (Neutral accent preferred for phone support).

Hospitality Experience: Previous experience working for a hotel, motel, or Airbnb host is a major plus.

Tech Savvy: Comfortable learning new software quickly. Experience with PMS software, VoIP phone service, and Canva is preferred.

Quiet Workspace: Since you will be handling guest calls, a noise-free home office and a reliable, high-speed internet connection with a backup power source are mandatory.

Availability: Must be willing to work in Atlantic Standard Time (AST) and weekends.

Why Join Our Team?

Stable, long-term employment with a growing brand.

A supportive team environment with a dedicated Hospitality Manager.

Competitive salary based on experience.

Opportunities to grow within the company as we expand.

How to Apply: Please complete the intake form at ----------