Microsoft 365 Service Desk Technician

We are hiring a Service Desk Technician to provide remote IT support to Australian business clients via phone and email. This role is suited to someone with solid service-desk experience, strong English communication skills, and a genuine interest in long-term growth in IT.

Key responsibilities

Provide Level 1–2 support for Windows desktops and users

Support and administer Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

Troubleshoot basic networking issues (VPN, DNS, DHCP, TCP/IP)

Deliver professional phone and email support

Escalate issues and work with third-party vendors when required

Requirements

Excellent spoken and written English

Strong customer service and ticket-handling skills

2+ years’ experience in a service desk or IT support role

Hands-on Microsoft 365 support experience

Windows 10/11 troubleshooting experience

Basic networking knowledge

Experience with backups and VoIP is preferred

Reliable internet and ability to work independently

Working hours

Full time – 40 hours/week

AEST: 8:30am – 5:30pm

Availability during these hours is mandatory

How to apply (read carefully)

Applications that don’t follow these steps will be ignored.

Subject line: “I want to work with” + one Microsoft 365 technology

Start your message with 2–3 sentences explaining why you want this role and why you’re a good fit

Answer the following:

a. Your Microsoft 365 experience

b. Your Windows desktop support experience

c. Your phone and email support experience

d. Which part of this role you are strongest in

e. Any additional relevant experience

This is a full-time role during Australian business hours. If you cannot commit to this schedule, do not apply.