Virtual Assistant – Lead Follow-Up & Appointment Setter (Full-Time/Part-Time, Remote)

Overview

We are hiring a Virtual Assistant who can start responding to leads immediately. This role is focused on real-time lead follow-up, customer messaging, and booking appointments.

You will be communicating directly with potential customers on Day 1 using proven scripts and processes. If you are comfortable jumping into conversations and keeping a calendar full, this role is for you.


What You’ll Do (Day 1 Expectations)
• Respond to inbound leads as they come in
• Follow up via SMS, email, and Facebook Messenger
• Use provided scripts (with room for natural conversation)
• Ask basic qualifying questions
• Book appointments directly onto our calendar
• Update lead status and notes in the CRM immediately after conversations
• Send confirmations and reminders

Additional Responsibilities (As Needed)
• Re-engage older or inactive leads
• Keep CRM clean and organized
• Flag hot leads or urgent requests
• Help improve scripts and follow-up flows
• Light admin support as assigned

Required Skills (Non-Negotiable)
• Excellent written English
• Confident communicating with customers
• Experience responding to leads or customer inquiries
• Comfortable following scripts while sounding natural
• Strong attention to detail
• Able to work independently without constant supervision
• Reliable internet and fast response time

Strongly Preferred
• Appointment setting or sales support experience
• CRM experience (any platform)
• Prior work handling live chats, SMS, or inboxes
• Ability to respond quickly during assigned hours

Schedule & Pay
• Full-time 40 hours plus more availble
• Set coverage hours required
• Pay based on experience
• Performance bonuses for booked appointments

What Success Looks Like
• Leads are contacted quickly and consistently
• Calendar stays full with qualified appointments
• CRM is clean and up to date
• Customers feel professionally handled
• You become a trusted part of the operation

How to Apply (Read Carefully)

To be considered, you MUST:
1. Start your application with “Ready to Respond”
2. Briefly describe your experience responding to live leads
3. Confirm you are comfortable messaging customers immediately
4. Complete the trial task below

Applications that do not follow instructions will not be reviewed.

Trial Task (Day-1 Simulation)

Scenario:
A lead filled out a form 1 minute ago asking about your service.

Task 1 – First Response

Write the first message you would send within 5 minutes of receiving the lead.

Task 2 – Follow-Up

Write one follow-up message if the lead doesn’t respond after 24 hours.

Rules
• Friendly, professional, confident
• Not pushy
• Goal is to book a call
• 2–3 sentences max per message