Customer service agent

We are a growing fashion e-commerce company in Germany looking for a German-speaking Customer Service Assistant. In the beginning, the role is light and flexible: you log in a few times per day to check the inbox and reply to customer emails. Over the next months, we expect the workload to increase — with the possibility to grow into more hours and a more stable, long-term position.

What you’ll do

Check the inbox multiple times per day (Mon–Sat) and respond to customer emails in German

Handle questions about orders, shipping, delivery updates, sizing/fit, exchanges and returns

Update and close cases in our system (CRM/order tool) with clear notes

Flag recurring issues and help improve templates, FAQs and processes

What we’re looking for

Fluent written German (C1/C2 or equivalent)

Reliable, self-managed and well-organized (you follow up and close the loop)

Customer-friendly communication style: clear, calm and solution-focused

Comfortable working with online tools (email, CRM, order management systems)

Customer support experience is a plus, but not required

What we offer

100% remote work

Flexible part-time setup: short daily check-ins (Mon–Sat)

Training, templates and clear workflows to get you started quickly

Growth path: increasing workload ? more hours/responsibility as we scale

A chance to contribute to a fast-growing fashion e-commerce business