Customer Service & Administrative Assistant (Phone-Based)

Full-Time | Monday–Friday | U.S. Central Time Hours

We are a U.S.-based construction company operating Superior Fence & Rail and Archadeck Outdoor Living. We are looking for a reliable, professional tea ---------- mber to handle inbound and outbound phone calls during business hours and assist with administrative tasks between calls.

This role is ideal for someone with strong English communication skills, a friendly and professional phone presence, and the ability to stay organized while multitasking.

Work Schedule (Required)
• Monday–Friday
• 8:30 a.m. – 4:30 p.m. U.S. Central Time
• Must be consistently available during these hours


Primary Responsibilities

Phone & Customer Communication
• Answer inbound phone calls for:
• Superior Fence & Rail
• Archadeck Outdoor Living
• Speak clearly, professionally, and confidently in English
• Gather customer information accurately
• Provide a friendly, personal first impression
• Call customers to:
• Confirm appointments
• Follow up on inquiries
• Confirm details when needed


Administrative Support (Between Calls)
• Enter customer information into our software system
• Update notes, schedules, and job records
• Assist with basic admin tasks as needed
• Learn and use company software and processes
• Support the team with organization and follow-ups


Required Skills & Qualities
• Excellent spoken and written English
• Comfortable speaking with customers on the phone
• Clear, friendly, and professional communication style
• Reliable internet and quiet work environment
• Strong attention to detail
• Organized and dependable
• Willing to learn new software and systems
• Able to multitask and manage time effectively


Nice to Have (Not Required)
• Prior customer service or call-handling experience
• Experience working with U.S.-based companies
• Construction or home services experience
• Scheduling or CRM software experience


Work Details
• Full-time, long-term position
• Remote
• Training provided
• Stable weekday schedule
• Opportunity to grow responsibilities over time

How to Apply

Please include:
1. A brief summary of your customer service or phone experience
2. Confirmation that you are available Monday–Friday, 8:30 a.m.–4:30 p.m. Central Time
3. Confirmation that you are comfortable answering and making phone calls in English
4. To help us evaluate communication skills, please include a short video or audio introduction telling us about yourself, your work experience, and why you’d be a good fit for this role.

Applications without availability confirmation or phone comfort will not be considered.