Digital Agency Account Manager

???? STOP - READ THIS BEFORE APPLYING ????
DO NOT APPLY if you have NOT worked at a DIGITAL MARKETING AGENCY.
We are receiving many applications from people with "client-facing experience" in sales, customer service, SaaS, tech support, or other industries. THIS IS NOT WHAT WE NEED.
This role is ONLY for people who have:

? Worked AT A DIGITAL MARKETING AGENCY (agency environment, not in-house marketing team)
? Managed multiple MARKETING clients simultaneously at that agency
? Understanding of digital marketing campaigns (Meta Ads, Google Ads, landing pages, email marketing)
? The ability to EXPLAIN marketing strategy and campaign performance to clients (not just read numbers from a dashboard)

If your background is in:

? Sales or customer service (even if client-facing)
? SaaS customer success or account management
? In-house marketing for one company
? Freelance marketing
? Any non-marketing industry
? Tech support or virtual assistant work

PLEASE DO NOT APPLY. You will be immediately rejected.

WHY AGENCY EXPERIENCE IS NON-NEGOTIABLE:
This role requires you to:

Understand WHY campaigns perform the way they do (not just report numbers)
Explain complex marketing concepts to clients in simple terms
Anticipate client questions about strategy, creative, targeting, and optimization
Speak intelligently about Meta Ads metrics, landing page conversion rates, email marketing performance, and funnel optimization
Know when to escalate technical issues vs. handle them yourself
Manage expectations around what's realistic in digital marketing

You cannot learn this on the job. You must already have this foundation from working at a marketing agency.

About the Role:
We need an experienced DIGITAL MARKETING agency Account Manager who has worked with multiple marketing clients and understands how digital campaigns work. This is NOT a media buying role - we have specialists who handle execution. But you MUST understand marketing well enough to communicate strategy and results effectively.
This is NOT a role for someone who:

Just reads dashboard numbers to clients without context
Needs the media buyer to explain everything before they can talk to clients
Doesn't understand the difference between ROAS, CTR, CPA, and CPM
Has never worked in the marketing industry before

You'll be managing multiple client accounts simultaneously in a fast-paced agency environment, conducting regular calls, providing updates, and ensuring clients understand not just WHAT is happening, but WHY it's happening.
This is an AGENCY role for someone with MARKETING AGENCY experience. You must be comfortable with:

Managing 5-8 marketing client accounts simultaneously
Juggling competing priorities and multiple deadlines
Context-switching between different clients with different campaign strategies
Handling the chaos that comes with agency life
Being caught between client demands and internal team capacity
Understanding digital marketing well enough to have intelligent conversations with clients


About Icarus:
Icarus is a specialized paid media agency that works with high-risk and restricted product brands in industries like CBD, cannabis, tobacco, nicotine, and vape products. We're experts at navigating the complex advertising landscape for brands that face restrictions on traditional platforms.
Our core focus is Meta Ads (Facebook & Instagram) combined with high-converting, persona-based funnels that actually work for restricted industries. We also provide email and retention marketing services to maximize customer lifetime value.
We work with clients who need an agency that truly understands their unique challenges - ad account shutdowns, compliance issues, creative restrictions, and the constantly changing rules around advertising restricted products. Our clients value clear communication, transparency, and partners who can navigate these challenges successfully.

Your Day-to-Day Will Look Like:
Client Communication (80% of your role):

Lead weekly or bi-weekly client calls (5-8 active clients) to provide campaign updates and discuss results
EXPLAIN (not just report) campaign performance - why ROAS went up or down, what creative is working, why certain audiences perform better
Translate complex marketing strategy into simple language clients can understand
Answer strategic questions about campaigns without always needing to check with the media buyer first
Manage client expectations about what's realistic in digital marketing
Build strong relationships and act as a trusted advisor who understands their business AND marketing
Handle sensitive conversations (account restrictions, compliance issues, budget discussions) with professionalism
Triage client emergencies and prioritize across multiple accounts
Provide context and insights, not just data dumps

Reporting & Coordination:

Send regular email updates to clients with campaign summaries and strategic insights
Provide daily/weekly updates via Slack or email that show you understand what's happening in the campaigns
Coordinate between clients and our internal media buying team
Prepare presentation decks for client calls that tell a story, not just show numbers
Document client feedback and communicate it to the team with proper context
Flag urgent issues or opportunities to internal team
Keep clients calm and informed during ad account disruptions (common in our industry)
Manage internal team coordination when handling multiple client requests

Marketing Knowledge Application:

Review Meta Ads performance data (ROAS, CPA, CTR, CPM, etc.) and understand WHY the numbers are what they are
Identify when campaigns are performing well or poorly and know potential reasons why
Ask the right questions to our media buyers so you can explain strategy to clients intelligently
Understand landing page optimization, funnel structure, and conversion tracking
Grasp the basics of email marketing and retention strategy
Understand the unique challenges of advertising restricted products
Connect the dots between creative performance, audience targeting, and business results


REQUIRED QUALIFICATIONS - ABSOLUTELY NON-NEGOTIABLE
YOU MUST HAVE ALL OF THESE:
AGENCY EXPERIENCE:

? ANY experience working AT A DIGITAL MARKETING AGENCY (must be an agency that provides marketing services to clients - not in-house, not freelance, not a single client)
? The agency MUST have specialized in paid advertising, Meta Ads, Google Ads, or digital marketing campaigns
? Experience managing multiple active MARKETING client accounts at that agency
? You must describe your agency experience in your application or you will be rejected

MARKETING KNOWLEDGE:

? Working knowledge of Meta Ads (Facebook & Instagram advertising platforms, metrics, campaign structure, and strategy)
? Understanding of digital marketing fundamentals (funnels, conversion tracking, landing pages, email marketing basics)
? Ability to explain WHY campaigns perform the way they do, not just read numbers
? Experience discussing marketing strategy with clients, not just reporting results

COMMUNICATION & CLIENT MANAGEMENT:

? Experience leading client calls about MARKETING performance and presenting results
? Excellent English communication skills - near-native fluency required
? Professional, confident presence on video calls discussing marketing topics
? Strong written communication for emails and messages about campaign performance
? Ability to juggle multiple priorities in a fast-paced agency environment

OTHER REQUIREMENTS:

? Comfortable working with high-risk/restricted product industries - no judgment about our client niches
? Calm under pressure and able to manage client concerns during account issues
? Organized and detail-oriented with ability to manage multiple client accounts without dropping balls
? Comfortable working during US business hours (at least 4-5 hours overlap required)

Strong Preferences:

Experience managing client accounts with monthly ad budgets of $10K+ each
2+ years of digital marketing agency experience
Familiarity with cannabis, CBD, supplement, or other regulated industries
Experience with client retention and account growth at a marketing agency
Experience using Slack, ClickUp/Asana, and Google Workspace in an agency setting
Comfortable with Google Sheets and basic data analysis
Direct experience with email marketing platforms (Klaviyo, Mailchimp, etc.)
Understanding of landing page optimization and conversion rate optimization
Experience handling difficult client situations and turning them around


WHAT WE'RE NOT LOOKING FOR:
? Customer service or sales professionals (even if client-facing)
? SaaS account managers or customer success managers (unless from a marketing SaaS)
? In-house marketers (even if you managed campaigns for your company)
? Freelancers who worked with clients one-at-a-time
? Virtual assistants or administrative support (even with marketing clients)
? Tech support or IT account managers
? Media buyers or ads specialists (that's not this role, but you need to understand their work)
? People from non-marketing industries (real estate, insurance, finance, etc.)
? Anyone who has never worked in a DIGITAL MARKETING agency environment
? Anyone who can only read dashboard numbers without understanding strategy
? Anyone uncomfortable working with cannabis, CBD, nicotine, or tobacco brands

WHAT MAKES YOU STAND OUT:

You've managed multiple MARKETING client accounts simultaneously at an agency and thrived
You can have an intelligent conversation about Meta Ads strategy, not just metrics
You understand the relationship between ad creative, targeting, and conversion rates
You've successfully explained to a client why their ROAS dropped and what the team is doing to fix it
You can discuss landing page optimization, funnel strategy, and email marketing intelligently
You have specific examples of managing difficult agency client situations related to campaign performance
You've turned around underperforming client relationships by improving communication and transparency
You stay calm and professional when multiple campaigns are underperforming simultaneously
You understand that agency work means juggling chaos while making clients feel informed and confident
You have examples of coordinating between demanding clients and internal marketing teams
You don't need the media buyer to explain everything before you can talk to a client


HOW TO APPLY:
Send a WhatsApp message to: ---------- Your message MUST include:

Your CV/Resume (as a PDF attachment)
A brief message (voice note or text) that includes:

Your name
The name of the digital marketing agency/agencies you worked at
What marketing services that agency provided (Meta Ads, Google Ads, SEO, etc.)
How many marketing clients you managed at once
Brief overview of your responsibilities (client calls, reporting, etc.)
Your experience with Meta Ads specifically
Confirmation that you're comfortable working with CBD, cannabis, nicotine, or vape brands



?? MESSAGES WITHOUT YOUR CV AND AGENCY EXPERIENCE OVERVIEW WILL NOT BE REVIEWED ??
?? APPLICATIONS FROM NON-MARKETING AGENCY BACKGROUNDS WILL BE IMMEDIATELY REJECTED ??

INTERVIEW PROCESS:

WhatsApp screening conversation
Marketing knowledge assessment (basic questions about Meta Ads, funnels, metrics)
Video call (30 minutes) - communication and marketing agency background assessment
Mock client scenario call (you'll present campaign results, explain WHY performance changed, and handle client objections about strategy)
Final interview with team (agency culture fit and deeper marketing knowledge assessment)
Reference checks with previous marketing agencies/clients

We're looking to hire within 2-3 weeks for the right candidate with proven digital marketing agency experience.

COMPENSATION & BENEFITS:

$1,000 - $1,200 USD per month (?59,260 - ?71,112 PHP) - based on marketing agency experience and client portfolio
Paid time off
Performance bonuses for client satisfaction and retention
Training on Meta Ads and high-risk industry advertising
Opportunity to grow into senior account management role
Long-term career growth potential
Work with interesting clients in unique, high-growth industries
Be part of an agency that specializes in solving complex advertising challenges


WHAT SUCCESS LOOKS LIKE IN THIS ROLE:
After 30 days:

You've taken ownership of 3-5 client accounts
Clients feel comfortable and confident with you as their main point of contact
You're conducting regular calls without supervision
You can explain campaign performance without needing to check with the media buyer for every question
You understand our internal processes and team structure

After 90 days:

Managing 5-8 client accounts smoothly
Client satisfaction scores are high
You're providing strategic insights to clients, not just reading dashboards
You're proactively identifying issues before clients notice them
You're handling difficult conversations about performance independently
Clients view you as a trusted marketing advisor, not just a messenger
Zero clients have expressed concerns about communication
You're seamlessly coordinating between clients and internal team
Clients trust your marketing knowledge and explanations


WHY WORK WITH ICARUS:

Work with unique, high-growth brands in emerging industries
Learn specialized skills in restricted product advertising that few agencies understand
Be part of a team that solves complex problems other agencies won't touch
Develop expertise in a niche that's incredibly valuable
Collaborate with a team that's passionate about helping underserved brands succeed
Agency environment where every day is different and you're constantly learning


FINAL WARNING:
We are receiving MANY applications from people with general "client-facing experience" in non-marketing industries. These applications are being immediately rejected.
Only apply if you have worked at a DIGITAL MARKETING AGENCY managing multiple MARKETING clients.
If you're unsure whether your experience qualifies:

Did you work at an agency that provides marketing services (paid ads, SEO, social media, email marketing)?
Did you manage relationships with multiple clients who were buying marketing services?
Can you explain basic digital marketing concepts like ROAS, conversion funnels, and A/B testing?

If you answered NO to any of these questions, this role is not for you.

If you're an experienced DIGITAL MARKETING agency account manager who understands marketing strategy, loves building relationships, juggling multiple marketing clients, and can explain complex campaign performance in simple terms, we'd love to hear from you!
???? WhatsApp: ---------- Remember: We will verify your digital marketing agency employment during the interview process. Do not misrepresent your experience.