CSM

???? WE’RE HIRING: Senior Client Success Manager VA (Client-Facing)
???? Remote | ? Full-Time (US Eastern Hours) | ? Hiring Immediately

This is NOT an entry-level support role.

You must already have client success / account management experience in a marketing agency environment.
If you love working directly with clients, translating performance into ROI, and driving retention and growth, keep reading ????

???? What You’ll Do
You will be the front-line relationship owner for our local business clients (roofers, plumbers, home services, professional services, etc.).

Your mission:
? Make clients feel heard, confident, and informed
? Translate SEO/Maps work into business results
? Guide clients through: Activation ? First Win ? Habit ? ROI Proof ? Ascension
? Run progress calls, Loom updates, and structured check-ins
? Coordinate with Ops & specialist pods to get results delivered

You’ll lead:
• 28-day progress calls
• Onboarding & activation
• Issue diagnosis & save calls
• Monthly report reviews
• Upsell/ascension preparation
• Testimonials & referrals after wins
You will never just “pass problems to Ops.”
You own the outcome.

???? Who This Role Is For
?? 1+ year as a Client Success Manager / Account Manager in a marketing agency
?? Experience managing multiple clients and reporting on performance
?? Confidence leading calls with US/Canadian business owners
?? Strong written and spoken English
?? High attention to detail
?? Process-driven mindset
?? Ownership mentality
Bonus if you’ve worked with:
• Local SEO / Google Business Profiles
• GoHighLevel
• LocalViking or geogrid tools
• Home-service or local business niches

???? Tools You’ll Use
GoHighLevel
LocalViking
Google Drive
Slack
Loom
Zoom / Google Meet

???? Schedule
???? Monday–Friday
9:00 am – 5:00 pm US Eastern Time
???? Remote

???? What Success Looks Like
Within 90 days, you can clearly explain for every client:
• Their dream outcome
• Their current health (Red/Yellow/Green)
• Their exact 30-day improvement plan
And you run clean, confident, on-time progress calls backed by strong reports.

???? Why This Role Is Different
This is not a ticket-support job.
This is not a “just update the client” role.
You are a strategic Client Success owner inside a high-performance marketing delivery system.
Your communication directly drives:
• Retention
• Upsells
• Referrals
• Client belief
• Company growth

???? How to Apply


Email ---------- with the subject line: CSM and include:
Your agency CSM/AM experience
The niches you’ve worked with
The tools you’ve used
Why this role fits you