Customer Service and Solve Disputes/Chargebacks - German E-commerce Store Shopify

$4/hour — Paid weekly or monthly (your choice)
Part-time

We’re looking for a dedicated and patient Shopify Customer Service to help manage our German store. You’ll be responsible for handling customer messages, processing refunds and disputes, and providing professional, friendly support through email.

Our customers are based in Germany, so experience with translation tools (like ChatGPT) is helpful. We value honesty, speed, and communication — and we reward reliability with long-term, stable work.

Main Responsibilities:
Respond to customer emails using pre-written templates

Handle order issues (wrong item, damaged, not received, etc.)

Manage PayPal and Shopify disputes with provided evidence

Fill out the daily customer service log sheet

Communicate with the owner for approvals (refunds, replacements, etc.)

Requirements:
Experience with Shopify and PayPal disputes preferred

Fast, reliable, and detail-oriented

Available at least 0.5-1 hours per day (Europe time)

Stable internet connection

We Offer:
$4/hour, paid weekly or monthly (your choice)
Steady, long-term work for the right person
Respectful communication and training provided