Customer Support VA - DTC Supplement Brand

We're a fast-growing US-based Direct-to-Consumer (DTC) supplement brand.

Due to rapid growth, we're expanding our customer support team.

What You'll Do

- Respond to customer emails via Gmail (300+ emails/day)
- Handle order cancellations, refunds, subscription management
- Resolve shipping issues, product questions, and complaints
- Follow our proven SOPs to maintain brand voice and reduce chargebacks
- De-escalate frustrated customers while protecting company margin
- Work in our help desk system and Shopify backend

This is a high-volume role. You need to be fast, accurate, and empathetic under pressure.

REQUIREMENTS (Non-Negotiable)

Typing Speed

- Minimum 70 WPM on Monkeytype (you WILL be tested before the interview)
- 95%+ accuracy required
- Fast typers get priority + higher starting rate

If you've made it this far please put "banana" in your application

Communication Skills

- Native/fluent English (written - US style preferred)
- Zero grammatical errors in application
- Ability to write empathetic, professional responses quickly

Technical Requirements

- Stable internet connection
- Working computer/laptop
- Quiet workspace
- Availability during US business hours (EST/PST overlap preferred)

Experience

- 1+ years customer support experience (e-commerce preferred)
- Experience with email support platforms
- Shopify experience is a major plus
- Comfortable handling refunds, cancellations, and difficult customers

Please make sure you meet these requirements before applying. We are looking for hungry people who are keen and able to work everyday.