Marketing Operations Manager

Marketing Operations Manager

Type: Full-time, Remote
Working Hours: Singapore/Philippines Time
Reports to: Founder / COO


About Us

We are Singapore’s fastest growing performance marketing, education, and software company.

We help speakers, coaches, consultants, and service-based business owners:

- Fill paid events
- Scale marketing campaigns
- Build predictable lead systems
- Deliver strong client results through education, services, and software

Our business includes:

- Multiple live & virtual events every year
- Ongoing marketing campaigns across funnels
- A growing software + AI ecosystem with active clients

We move fast, run many parallel initiatives, and operate in a high-accountability environment.

We are now hiring a senior Operations Manager to act as the execution backbone of the company.

About the Role (Read Carefully)

This is not an assistant role.
This is not a coordination-only role.

As Operations Manager, you are the central execution owner of the business.

Your job is to:

- Translate priorities into execution
- Enforce deadlines
- Drive accountability
- Ensure events, marketing, and software operations run smoothly
- Reduce founder involvement in day-to-day execution

If something is delayed, unclear, or broken — you own fixing it.

Core Responsibilities
???? 1. Events Operations (Live & Virtual)

We run multiple paid events such as bootcamps, workshops, implementation sprints, and masterminds.

You own end-to-end operational execution of every event.

What This Includes:

- Planning & Timelines
- Build complete event execution plans in Asana
- Break events into phases: pre-event, marketing, event day, post-event
- Assign owners, set deadlines, and enforce follow-ups
- Ensure no assumptions, no missed dependencies

Marketing Coordination (Pre-Event)

- Coordinate copywriters, designers, video editors, tech team, and media buyers
- Ensure event funnels, email sequences, WhatsApp reminders, and ad creatives are produced and launched on time
- Track registrations, attendance, and cost per lead (CPL)
- Flag performance issues early and work with the team to improve results

Tech & Systems

- Ensure registration flows, payment links, and automations work correctly
- Set up and test Zoom / webinar / streaming links (including backups)
- Ensure recordings, attendance tracking, and follow-up systems are ready
- Personally test critical flows before the event

Event-Day Execution

- Act as the behind-the-scenes execution lead
- Keep the event running on schedule
- Resolve tech, logistics, or team issues calmly and decisively
- Allow the founder to focus purely on delivery

Post-Event Follow-Up

- Ensure recordings and materials are delivered
- Coordinate feedback collection and internal debriefs
- Document improvements so each event runs better than the last

???? 2. Marketing Operations (Campaign Execution)

We run ongoing marketing campaigns across multiple funnels.

You do not need to write copy or run ads — but you own execution quality and timelines.

Responsibilities:

- Translate campaign plans into clear Asana tasks
- Delegate work to copywriters, designers, video editors, tech staff, and media buyers
- Ensure deliverables are completed on time and to standard

Track key metrics such as:

- Launch readiness
- Funnel performance
- Cost per lead (CPL)

Flag issues early and coordinate improvements with:

- Copy (messaging angles)
- Creatives (visual hooks)
- Media buyers (testing and optimisation)

Your role is to ensure campaigns run properly, not to execute them yourself.

???? 3. Software, Retention & Customer Success Operations

We operate software and AI tools used by paying clients.

You own customer success execution and operational quality.

Responsibilities:

- Ensure client queries are answered on time and professionally
- Coordinate tech, support, and success teams to resolve issues
- Oversee onboarding, retention, and activation workflows
- Track client engagement, satisfaction, and churn risks
- Coordinate projects to improve client results
- Support new feature and AI tool launches operationally

Ensure clients:

- Get results
- Stay engaged
- Trust the company
- Continue using and upgrading our products

This role requires thinking in systems, not just tickets.

???? 4. Accountability, Deadlines & Team Execution

- Own daily and weekly execution across teams
- Enforce deadlines using Asana
- Follow up relentlessly until work is completed and signed off
- Escalate issues early when standards are not met
- Ensure clarity of ownership on every task
- Eliminate bottlenecks and execution gaps

???? 5. Reporting & Leadership Visibility

- Provide concise daily and weekly ops updates
- Track execution status across events, marketing, and software
- Surface blockers, risks, and decisions required
- Reduce the need for leadership to chase updates

?? 6. Process & System Improvement

- Improve workflows, SOPs, and execution standards
- Identify inefficiencies and fix them
- Bring structure to fast-moving launches and initiatives
- Ensure systems scale as the company grows

Required Experience & Skills
Must-Have:

- Proven experience in operations, project management, or team leadership
- Background in agency, corporate, BPO, startup, or structured environments
- Strong experience using Asana or similar tools
- Comfortable setting, enforcing, and following up on deadlines
- Highly organised, detail-oriented, and execution-focused
- Able to work independently with minimal supervision
- Strong written and spoken English

Bonus:

- Experience with events, marketing campaigns, or funnels
- Experience in education, software, SaaS, or agency businesses
- Exposure to GoHighLevel / HighLevel or similar CRM platforms
- Experience supporting founders or senior leadership teams

This Role Is NOT For

? Entry-level or junior candidates
? Virtual assistants without ops ownership
? People uncomfortable enforcing deadlines
? Candidates who require constant instruction
? Those who prefer “support” over accountability

What Success Looks Like (First 90 Days)

- Events run smoothly with minimal founder involvement
- Marketing campaigns launch on time with fewer issues
- Clear operational visibility across all initiatives
- Fewer follow-ups required from leadership
- Strong execution discipline across the team

Growth & Culture

- Long-term role with growth opportunities
- High autonomy once execution reliability is proven
- Sponsored education and upskilling
- Yearly overseas team retreats
- Results-driven culture (no time tracking, KPI-based)

How to Apply

For an opportunity to be part of our team, please complete the application form:

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Only applications submitted through the form will be considered.