Virtual Assistant - Operations & GoHighLevel Support (Part-time)

About the Business

Fuel Digital is a small, systems-focused digital marketing business working with service and eCommerce clients. We value clear processes, organisation, and doing things properly the first time. We are based in Melbourne, Australia.

We are looking for a reliable, detail-oriented Virtual Assistant to support operations, help with GoHighLevel setup, and assist with documenting internal processes.

This role is not for beginners. Some experience with GoHighLevel is strongly preferred.

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About the Role

You will support the day-to-day operations of the business by:
• Helping set up and maintain systems in GoHighLevel
• Assisting with admin and CRM tasks
• Documenting processes into clear SOPs and checklists
• Researching an implementing new software and systems


This role starts part-time, with the potential for more hours as the business grows.

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Key Responsibilities

GoHighLevel Support
• Set up and maintain pipelines, tags, and custom fields
• Create and update forms and basic workflows (with guidance)
• Test workflows and report any issues or improvements
• Keep GoHighLevel organised and documented

Process & SOP Documentation
• Document tasks and workflows into clear SOPs
• Create step-by-step checklists for repeatable tasks
• Update and improve existing procedures as systems evolve

Admin & Operations
• CRM data entry and cleanup
• Preparing simple reports or pulling data from systems
• Keeping task boards and internal documents up to date

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Tools You’ll Use
• GoHighLevel
• Google Docs & Google Sheets
• ClickUp (or similar task management tool)
• Slack or email for communication

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Required Skills & Experience
• Previous experience using GoHighLevel (required)
• Strong written English
• High attention to detail
• Comfortable following written instructions
• Able to work independently and ask questions when unclear

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Nice to Have (Not Required)
• Experience documenting SOPs or internal processes
• Background working with agencies or service businesses
• Basic understanding of digital marketing or CRMs
• Interest in AI and automation

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Hours & Pay
• 5 hours per week to start
• Day/time is flexible but must be between 9am-5pm Monday to Friday (Melbourne, Australia time)
• Opportunity to increase hours and responsibility over time

How to Apply (Important)

Please answer the following questions in your application:
1. What is your experience with GoHighLevel? Please include examples of what you have set up inside the platform.
2. Have you ever documented a process or created an SOP? If yes, briefly explain.
3. How do you prefer to receive instructions (written steps, Loom video, checklist, etc.)?
4. If a workflow you set up is not working correctly, what steps would you take before asking for help?
5. What is your hourly pay rate?

Shortlisted candidates may be asked to complete a paid trial task.